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Housing Options Officer

Solihull Community Housing
Hybrid Working
£30,296 - £34,834 per annum
Closing date
12 Jun 2024

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Local Councils
Job Type
Contract Type
Full time permanent
Working Pattern
See advert details

Job Details

Solihull Community Housing is working to make a real difference to the local community, and the Housing Options Team play a key part of this. 

The Housing Options Team is a customer focused front line service providing advice to customers on a range of housing options to provide information, guidance and signposting on available benefits and services. 

Our focus is the prevention of homelessness and ensuring our statutory functions are carried out in accordance with the relevant legislation. 

There is a requirement to manage complex cases and to determine and apply legislative requirements through to decision making. Duties include:

  • To process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person’s homelessness, making such inquiries as are necessary to determine what duty is owed to customers under the Homeless Reduction Act.
  • To undertake interviews and visits with customers and attend any multi agency meetings as required.
  • To manage a complex caseload ensuring that all necessary paperwork and records are effectively maintained and are accessible.
  • Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements.
  • To ensure that advice and information about homelessness and prevention of homelessness is readily available. Provide positive outcomes for customers using a full range of housing options and empowering where possible.
  • Have an understanding of and maintain your knowledge in a wide range of relevant housing and welfare rights and duties including landlord and tenant law, homelessness, localism, immigration and asylum, matrimonial and family law in order to be able to provide specialist advice as necessary.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Christy Greatrex, Housing Options Team Leader by email at
 Please note we do not accept CVs.
 The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
 Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.

Attached documents
Job Description and Person Specification


We are an Arm's Length Management Organisation (ALMO) set up in April 2004 to run the housing service on behalf of Solihull Council. The Council still owns the properties and is the landlord. But housing services are delivered by us.

We are run by a management board made up of four tenants, four councillors and four independent people chosen for their specialist skills and experience.

Our vision
Put our customers first, be forward thinking and pursue opportunities for growth.

Our core purpose
Providing homes to be proud of and helping people change their lives for the better.

Our values
- Go the extra mile
- Find solutions to problems
- Work as one team for the community

Company info
0121 717 1515
Endeavour House
Meriden Drive
West Midlands
B37 6BX

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