Digital Business Analyst

Full Time/Permanent

Grade 9 SCP 28-31

Digital and Customer Services is on a mission to improve our resident’s online experience ensuring that our customers can easily access services designed around their needs.

If you are passionate about change and transformation and are driven to design customer-centric services, we’d love to hear from you.

We are looking for experienced and creative business analysts that will engage with services across the council to improve our online service offerings, ensuring we deliver the best possible digital experience for our residents.

Working in the Digital Front Door team you will gather business analysis and mapping requirements for all digital projects, scoping business process change and defining the new process flows.

You will ensure close working relationships are maintained with other groups across Digital and Technology services and the wider council; working closely to support the operation of our main customer contact centre to deliver digital transformation of services that meet the needs of the business whilst championing the resident user experience.

What we need you to do:

• Capture and map as-is processes and to-be requirements, customer user journeys and user stories
• Collaborate with business stakeholders to define change scope, goals, benefits, and deliverables
• Undertake business analysis to understand the current business model and propose new ways of working to optimise business and digital processes
• Ensure stakeholder need is satisfied through the solutions built

The skills you will need:

• Excellent communication skills, able to communicate and translate technical concepts clearly to all stakeholders
• Good collaboration and stakeholder management skills
• Be able to work flexibly and adapt quickly to changing circumstances

We operate a hybrid working policy as there will be a requirement to have an onsite presence for collaboration and team working, we currently work remotely 3 days and 2 days in the office based in the Dudley Campus.

To be considered for this role, please apply with your CV and supporting statement detailing how you meet the criteria on the person specification.

If you have any questions or would like more information about the role please contact Beccy Mallen - Digital Platform Manager via email beccy.mallen@dudley.gov.uk or Rachael Langford - Senior Digital Front Door Manager via email Rachael.langford@dudley.gov.uk 

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.  

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.  

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk  who can support with Digital Skills and Job Applications.  

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk  

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/    

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk 

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.  

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/  

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Attached documents
Person Specification
Job Description
Benefits List