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Customer Services Co-ordinator (Bereavement Services)

Worcester City Council
£25,119 to £27,334 per annum
Closing date
18 Jun 2024

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Job Details

Worcester City Council    

Customer Services Co-Ordinator Bereavement Services    

Worcester City Council’s Bereavement Services team are looking for a professional, empathetic and conscientious individual to join the successful team at Worcester Crematorium. This role is office based but will be working on a rota that covers chapel and attending duties. 

Bereavement Services within Worcester City Council manages one crematorium and two cemeteries either side of the River Severn, managing on average 1500 cremations and over 400 burial interments each year. The service has recently acquired green flag status for one of its Cemeteries and has achieved Gold status for both Burial and Cremation standards through the Institute of Cemetery and Crematorium Management. We are working hard alongside local establishments such Worcestershire Environmental Group and the Worcestershire Wildlife Trust to increase its biodiversity across both cemeteries that we manage.

The successful candidates’ duties will include but are not limited to, the day to day running of the office, answering all telephone, email and reception enquiries. Carrying out all relevant administrative checks of upcoming funeral services. Liaising with the services stakeholders such as funeral directors, stonemasons, ministers, and medical professionals. Assisting line managers with on going project work that will help shape the future of the service. Managing the day to chapel duties, checking all music and tribute requirements with funeral directors and ministers for services, maintaining a clean, tidy chapel and front of house areas. Attending full burial services, cremated remains interments and family appointments that require a calm and sensitive approach being able to answer queries and put families’ minds at ease at a deeply emotional time in their lives. 

The successful candidate should be open to working in partnership with other departments ensuring the wider council are working towards their overall responsibilities and targets. You should be proactive in your own personal training and development and organized in your approach towards work. 

Full training will be provided and experience within this area is not necessary, we want the right person with the right attitude who will help deliver the best possible service to the people of Worcester and beyond. 

We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on We can assist with alternative formats for your application or offer a MS Teams interview for example.

For further information about the role, please contact the Bereavement Services Supervisor, at 

Closing Date: 18th June 2024

Interview date:  2nd July 2024

Attached documents
Our Benefits
Role Profile


From Monday 11th December 2023 an exciting change is happening for us as an organisation - we have implemeted a new system which will improve your candidate experience! To access your candidate portal for our new system, head to

If you have an application in progress with us on, or before, Monday 11th December 2023 – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

Why choose Us?

This is an exciting time to join Worcester City Council!

We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.

Working for Us

Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.

We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing.  We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.

By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

We will offer You

  • You will normally work a 37-hour week (although we have part time roles too). Annual leave starts at 26 days and rising to 31 days after 5 years' service, in addition to paid public holidays.
  • A generous flexitime scheme (where applicable) that can accrue an additional two days off per month
  • An additional fixed day off over the Christmas period and you can purchase up to 5 additional days' holiday per year.
  • Incremental pay increases within your grade, alongside any national pay awards.
  • Flexible working options including working from home and the right to request a variance in weekly hours and/or a reduction in hours.
  • Our valued Local Government Pension Scheme, where on average we contribute two thirds’ costs to an employee’s one third costs, with tax relief on these contributions, as well as protecting your family on your death You also have the option to exchange part of your pension for a tax-free cash sum on retirement.
  • We want you to develop and thrive in your role so we will invest in your training and professional development, including any required professional subscriptions.
  • A wide-ranging benefits platform, making your salary stretch further, with money-saving deals on your weekly groceries, high street retailers, technology purchases, holidays and luxury items, all accessible via an App on your personal devices.
  • A long service award.

Supporting Your Wellbeing

  • A free and confidential employee assistance programme (EAP), available 24 hours, to aid your work life balance.
  • Time off given for volunteering, for the benefit of Worcester.
  • Heavily subsidised leisure activities at the Council’s gyms and swimming pools (seven centres across Worcestershire).
  • Cycle to work schemes
  • Access to electric bikes for travel between sites
  • Free eye tests for visual display users and seasonal flu jabs
  • Enhanced family friendly policies and enhanced sick pay.
Company info
01905 722233
Worcester City Council
The Guildhall
High Street

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