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Education Software Support Specialist

Stafford, Staffordshire
Closing date
20 Jun 2024

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Job Type
Education - non-schools based
Contract Type
Working Pattern

We are seeking a dedicated Educational Software Support Specialist to join our team.

In this role, you will provide consultancy, training, and exceptional support for SIMS, FMS, and Arbor products to over 700+ schools. Your responsibilities will include supporting the SIMS and Arbor platforms, creating training materials, and advising schools on issues related to pupil attainment and school effectiveness through software usage.

Whether working remotely or face-to-face with schools, you’ll play a crucial role in enhancing educational outcomes through the use of these essential software packages. If you have experience in FMS or finance provision and a passion for improving education, we encourage you to apply!

This is a hybrid role based at our Staffordshire site at least two days a week, there is also potentially some travel required to schools to deliver face to face support (in lieu of some time spent in the office) travel to schools is fully expensed.


What you’ll be doing:

  • To lead specific area of SIMS with FMS, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.

  • Maintain an awareness of the services, LA or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.

  • To provide a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools. Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.

  • Ensure effective communication with schools and other third party providers.

  • Deliver training as required to a wide range of ability levels.

  • To resolve problems relating to SIMS and FMS and ARBOR support, in a timely and effective way by telephone, remote support or site visit.

  • To assist in the design and delivery of technical training and seminars to Entrust customers, users and staff.


What we’re looking for:

  • Proven experience in a related role

  • To lead specific areas of SIMS, Exam, Assessment, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.

  • Experience of SIMS/SIMS PRIMARY, Arbor or similar packages

  • Experience of Reporting functions within similar packages, alongside broader functionality

  • Develop, design and update training materials, documentation and key information within specific subject areas and disseminate to both customers and Capita Entrust colleagues through the appropriate lines of communication.

  • Committed to customer focused service delivery

  • Excellent analytical and problem solving skills

  • Professional approach with a positive attitude to delivering high quality work

  • Strong communication skills – both verbal and written communication and a good telephone manner

  • Excellent knowledge of Microsoft Office and cloud based services– i.e. Office 365, Google

  • Current and clean full driving licence and use of a car as visiting schools is a must

  • The successful applicant will require security clearance (i.e. DBS checked).


About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.


What’s in it for you?


  • A competitive basic salary

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.

  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

  • You’ll get the chance to follow your chosen career path anywhere in Capita.


You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.


What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.


To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities


We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at or call 07784 237318 and we’ll get back to you.

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