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Income Officer

Rugby Borough Council
Rugby, Warwickshire
£30,296 - £33,945
Closing date
16 Jun 2024

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Local Councils
Job Type
Contract Type
Full time permanent
Working Pattern

Job Details

Rugby Borough Council is looking to recruit a full-time enthusiastic Income Officer to focus on income collection from within the Housing Services Team.

The successful candidate will support and enhance the housing service that meets our purpose; to enable our tenants to succeed and sustain their tenancy.  They will, as part of the wider team, focus on enabling our tenants to sustain their tenancies through both proactive and reactive rent collection.

Ideally, you will possess a good working knowledge, experience and understanding around all aspects of income management and legislation that underpins it. A key aspect to this role is the collection and management of rent arrears and former tenant arrears and a good level of experience and understanding is fundamental.

The ideal candidate will take a flexible and holistic approach in ensuring we assist our customers in sustaining their tenancy.  This is an exciting opportunity to join a dedicated team where we want our tenants to succeed.


•    Competitive Salary 
•    24 days annual leave, 8 Bank Holidays, 2 extra statutory days and 1 locally agreed day 
•    Generous pension scheme
•    Hybrid working 
•    Structured Induction Program
•    Learning and Development opportunities 
•    Regular performance reviews
•    Payment of professional subscription for approved professionals 
•    Family Friendly Policies
•    Independent Support for your health & wellbeing
•    Generous compassionate leave
•    Cycle to Work scheme

For an informal discussion about this role, please call Sharon Beckitt, our Housing Services Team Leader on 01788 533375.

You can view full details of this job via our website , where you can also apply on-line.  If you are unable to apply on-line please contact 01788 533564, or e-mail: for further assistance.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Interview Date: 26 June 2024


Rugby’s one of the fastest growing boroughs in the country and at Rugby Borough Council, we have ambitious plans to drive growth and investment in the future.

With our world-renowned status as the birthplace of the game, Rugby shall soon become home to the World Rugby Hall of Fame under an exciting new partnership between Rugby Borough Council and World Rugby.

We recently opened a new leisure centre and a new crematorium, investments for our growing population – set to reach 130,000 in the next 15 years.

And with major housing, retail and employment developments both recently completed and in the pipeline, it’s an exciting time to live and work in Rugby.

Rugby Borough Council aims to recruit staff who share our ambition and vision – and in return, we’re committed to investing in your personal growth.

An equal opportunities employer, we offer flexible working hours and a wide range of training and development opportunities.
To find out more about Rugby Borough Council and our current vacancies, visit

Company info
01788 533571
Rugby Borough Council
Town Hall
Evreux Way
West Midlands
CV21 2RR

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