Skip to main content

Visitor Engagement Assistant

Worcester City Council
£23,500 to £24,294 per annum, pro rata
Closing date
17 Jun 2024

View more

Job Details

Museums Worcestershire are looking to recruit a part time Visitor Engagement Assistant (VEAs) at the Commandery.  This crucial frontline role requires an enthusiastic and engaging individual to welcome our visitors, interpret our building & exhibitions in an enjoyable and informative way, and to deliver excellent standards of customer care at all times. The role also includes keyholding and security of the building, supervising contractors, ensuring the smooth operating of the site throughout the day and providing cover in the Shop/Reception. Our VEAs also take full responsibiity for the building at the weekends.  

Strong candidates will have an enthusiastic approach to their work and a desire to learn and share their knowledge. We are looking for a good team player, with a strong background in delivering first class customer service.  The successful candidate will have the confidence and skills required to take responsibility for the site at the weekends and the physical ability to undertaken duties which will involve lifting, carrying and moving items and furniture.  Also key will be a practical and flexible attitude, and the ability to organise your working day to maximise efficiency and complete tasks.

Key skills include excellent communication skills, a sound understanding of customer care and the flexibility to work regular weekends, most Bank Holidays and occasional evenings.  

Previous experience delivering excellent customer service in a public facing role is essential.  Previous experience working in the Museum / Heritage sector, and working with school groups would be a definite advantage, as would experience of security of public buildings.

  • This role will work an average of 12.5 hours a week.
  • The post works across a repeating two week rota – the hours actually worked are every Tuesday, and every other weekend (both Saturday and Sunday)
  • The post holder works February to December each year – your salary for the 11 months is paid in equal instalments across 12 months.
  • Candidates will need to have the flexibility to work occasional overtime in addition to their rota to provide cover for colleagues and assist with our public events programme. This would ideally include most Bank Holidays and occasional evenings, as well as cover during ‘normal’ museum hours.

We welcome applications from all sections of the community. We would like to help you shine during this process. If you need any assistance with applying please contact the Recruitment team on We can assist with alternative formats for your application or offer a MS teams interview. 

For more information about the role, please contact Rachel Robinson, Commandery Development Manager at

The interviews will take place on 11 July.

Attached documents
Role Profile
Our Benefits


From Monday 11th December 2023 an exciting change is happening for us as an organisation - we have implemeted a new system which will improve your candidate experience! To access your candidate portal for our new system, head to

If you have an application in progress with us on, or before, Monday 11th December 2023 – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system can be found on the WMJobs help pages

Why choose Us?

This is an exciting time to join Worcester City Council!

We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.

Working for Us

Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.

We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing.  We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.

By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

We will offer You

  • You will normally work a 37-hour week (although we have part time roles too). Annual leave starts at 26 days and rising to 31 days after 5 years' service, in addition to paid public holidays.
  • A generous flexitime scheme (where applicable) that can accrue an additional two days off per month
  • An additional fixed day off over the Christmas period and you can purchase up to 5 additional days' holiday per year.
  • Incremental pay increases within your grade, alongside any national pay awards.
  • Flexible working options including working from home and the right to request a variance in weekly hours and/or a reduction in hours.
  • Our valued Local Government Pension Scheme, where on average we contribute two thirds’ costs to an employee’s one third costs, with tax relief on these contributions, as well as protecting your family on your death You also have the option to exchange part of your pension for a tax-free cash sum on retirement.
  • We want you to develop and thrive in your role so we will invest in your training and professional development, including any required professional subscriptions.
  • A wide-ranging benefits platform, making your salary stretch further, with money-saving deals on your weekly groceries, high street retailers, technology purchases, holidays and luxury items, all accessible via an App on your personal devices.
  • A long service award.

Supporting Your Wellbeing

  • A free and confidential employee assistance programme (EAP), available 24 hours, to aid your work life balance.
  • Time off given for volunteering, for the benefit of Worcester.
  • Heavily subsidised leisure activities at the Council’s gyms and swimming pools (seven centres across Worcestershire).
  • Cycle to work schemes
  • Access to electric bikes for travel between sites
  • Free eye tests for visual display users and seasonal flu jabs
  • Enhanced family friendly policies and enhanced sick pay.
Company info
01905 722233
Worcester City Council
The Guildhall
High Street

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert