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Community Outreach Officer - Coventry

Act on Energy
£30,431 to £32,771 per annum depending on experience
Closing date
27 Jun 2024


Community Outreach Officer

Positions available



Coventry City 


£30,431 starting salary rising to £32,771 - performance based annual incremental rises


Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m.


  • 25 days holiday + bank holidays
  • Workplace pension scheme
  • Company Critical illness cover
  • Travel expenses
  • Away/Team Building days
  • Home & Office based as required


Act on Energy is a fast growing and dynamic energy advice charity.

We’ve been at the forefront of expert energy advice in the Midlands for over 26 years now and although Energy is in our name – we have people at our heart.

The climate crisis and drive to Net Zero – as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater and that’s why we’re hiring.

So, if you’re looking for a role that absolutely makes a difference to people’s lives our region and the environment…come and join us!



A Community Outreach Officer works out in the community helping vulnerable residents with their basic to complex energy needs. 

You will support householders with impartial energy advice, understanding their needs and finding pathways to support them in their own homes and to help householders save money and energy.

The householder is at the heart of what we do, empowering them to understand their energy needs, helping them reduce the running costs of their home but also to enable them to live in a warm and healthy home.


  • As part of our existing outreach worker team, you’ll be working with the general public and creating links with partner agencies to tackle the impact of fuel poverty.
  • To engage with professional health workers such as GP practices and health visitors; community based social prescribers and health and social care organisations.
  • Providing training and presentations to key partners to understand the links between health & cold homes.
  • Attending events in the Coventry area with partner agencies but also holding and managing your own independent advice surgeries in strategic locations across the city.
  • You will be helping to prevent re-admission to hospital; reduce over-reliance on GPs/home care providers; reduce social isolation; improve health and wellbeing whilst at the same time improving people’s lives by tackling fuel poverty and helping people to improve their home’s energy efficiency.
  • You’ll be supporting people in their homes with energy advice and offering relevant support.
  • Delivering with a holistic approach – providing residents with advice on energy saving tips, income maximisation, advice and referrals to help improve the fabric of their homes with funded insulation measures.
  • Provision and fitting of low cost small measures e.g. LED lightbulbs, draughtproofing.
  • You’ll take the time to understand people’s often complex needs and understand the right referral pathways to seek further help and support.
  • You’ll also provide support to other front-line workers so that they can understand the relationship between warm homes and improved health outcomes.
  • The role is based in the community you serve for at least three days per week but you will also spend time working from home and in the office completing admin, assisting with inbound calls to our freephone number, follow up calls and feedback.


You should demonstrate in your CV and covering letter how you meet the requirements of the role. Please ensure that you address each one of the criteria above and below as this will be used to assess your suitability for the post.

Essential skills:

  • The ability to work independently and manage your own workload 
  • Experience of working with vulnerable households within their homes
  • Experience of handling complex and sometimes difficult situations 
  • Knowledge and experience of housing, health and social care practice
  • Experience at delivering public energy advice through presentations and training sessions
  • Excellent communication skills and ability to work with a wide range of audiences
  • An eye for detail with excellent numerical skills
  • Flexibility – being able to respond positively to changes in work at short notice and to set deadlines
  • Commitment to equal opportunities and anti-discriminatory practices to work with a diverse customer base
  • Excellent IT skills including MS Word; Excel and Teams
  • Enthusiasm and ability to get stuck in and hit the ground running
  • To be able to offer your full commitment to the role during your working hours with the flexibility to work evenings and weekends as required.
  • Full clean driving licence with use of own vehicle.

Desirable skills:

  • Knowledge of domestic energy advice and affordable warmth issues
  • Level 3 in Energy Awareness (although full training will be given)
  • Good general knowledge of energy industry
  • Experience of working in – or supporting – local authorities or other statutory bodies


Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.


Subject to a 6-month probationary period.

Successful candidates will be asked to attend a preliminary interview online followed by a face to face interview (if successful) at our head office near Salford Priors, Warwickshire.


At Act on Energy we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.

We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham and the wider West Midlands.


CV and covering letter marked for the attention of AOE Human resources by email to (please include job reference AOE-COO.COV in the email's subject or post your documents to:

Act on Energy
Unit 2 Lauriston Business Park
Pitchill, Salford Priors
Warwickshire WR11 8SN


Supporting Documents for Community Outreach Officer - Coventry

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