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Housing Advisor (Newcastle Housing Advice)

Newcastle under Lyme Borough Council
Newcastle-under-Lyme, Staffordshire
Grade 8 - £32,076 to £34,834 per annum
Closing date
13 Jun 2024

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Local Councils
Job Type
Contract Type
Fixed Term Contract
Working Pattern

Job Details

About the job 

Are you looking for a new challenge in a busy team delivering positive outcomes?

We are looking for caring and compassionate person to help provide housing and homelessness advice with a keen eye on early intervention and prevention.

Reporting directly to the Newcastle Housing Advice Team Leader, the main duties of this role are to interview persons presenting as homeless or threatened with homelessness, working with them to identify options and a housing plan including access to private sector accommodation, registered social housing, specialist supported housing and low cost home ownership.

The service operates an out of hours call out service which the role will become part of. If you feel you have the resilience, spirit and drive to take on a challenge, then this could be the job for you.


  • Ideally you will have previous experience and knowledge of relevant housing legislation, statutory guidance, case law, policy and practice.
  • That you can demonstrate a positive approach working with customers seeking housing solutions
  • Proven negotiation and advocacy skills and be an excellent communicator who can work with customers and third parties in an objective yet compassionate manner
  • A robust but caring person with an ability to adapt your communication style
  • An organised and methodical approach and have the confidence to work on your own initiative
  • Safeguarding Training and awareness
  • Please see Person Specification for a full list

Why work for us? 

Newcastle-under-Lyme is a borough with big ambitions.  We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.   

If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop.  We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.

Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.   

Our People Offer 

We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.


Company info
01782 742240
Civic Offices
Merrial Street

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