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Business Support Officer - Family Hubs

Solihull Metropolitan Borough Council
Elmwood Family Hub, Elmwood Place
£24,702 - £27,334 per annum pro rata
Closing date
16 Jun 2024

Job Details

18 month Fixed Term Contract due to funding.   Internal secondment applications will be considered.

At Solihull Metropolitan Borough Council, we are on a transformational journey, designed to improve the experience of the children and families we work with. We are investing in our services and people and putting additional resources in place to ensure the best possible outcomes for our children, young people and their families. 

We are looking for passionate, motivated individuals who are driven to serve the communities of Solihull, and the families within them, to help us make this happen.

We have exciting part time opportunities for Family Hub Business Support Officers to join our Public Health directorate on an 18 month Fixed Term contract opportunity at this exciting time as we launch multiple Family Hubs across the Solihull borough. The posts we currently have available are:

  • Part time, working 18 hours per week, 3.30pm – 8pm, over 4 evenings per week

The Family Hubs will provide a high quality and effective service to children, young people and families through a team of multi-agency professionals working together to offer support. The aim of Solihull Family Hubs is to give children and families the best start in life through a ‘one-stop’ shop approach, enabling them to get the support and services they need, including virtual appointments and online group sessions.

This role is part of a multi-disciplinary partnership that will bring together a range of activities for families with children and young people up to 19 years old, and up to 25 for young people with additional needs. They will offer health appointments, including seeing midwives and health visitors, social activities, support for parents, help for people with special educational needs, playgroups and youth clubs, involving multiple services and professionals working together in a collaborative way.

As a Family Hub Business Support Officer, you will work within a team responsible for the day to day running of the hubs ensuring they are welcoming friendly places equipped to service the needs of the families. You will be engaging with the local community and working closely with a number of voluntary sector groups.

We are looking for people who have:

  • NVQ Level 3 or equivalent in a relevant subject e.g. Business Administration or Family Services or has the ability to demonstrate an equivalent level of knowledge obtained through extended experience 
  • Experience of working in a front facing role with families and professionals
  • Excellent verbal and written communication skills with the ability to communicate information in a clear, positive and professional way with families
  • Excellent IT skills including the ability to use Microsoft Office (Word, Excel, Outlook) and databases to provide service delivery

We understand that our employees have commitments and interests outside work and encourage good work-life balance by offering a flexible and agile working environment. This is further supplemented by generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year, a flexitime scheme with up to 24 days per year, staff discounts, family and carer friendly policies and access to a career average pension scheme. 

Interviews will be held on week commencing 24 June 2024.

Internal secondment applicants must seek approval from their line manager before applying for the position.

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact:

Louise Hudson, Senior Strategic Delivery Manager at

This post will require a DBS check – Enhanced children and adults workforce - no barred list check.

Please note we do not accept CVs.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.




Attached documents
Job Description & Person Specification


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About Solihull Metropolitan Borough Council


Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.

It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.

Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.

We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

Both Smarter Ways of Working and Employee Wellbeing are key Council Priorities.

The transition to Smarter Ways of Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.

tomOur people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.

Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.

Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer.  This recognises our commitment and action in support of employee wellbeing; we are currently working towards silver accreditation.

Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment.  Our Carer’s Policy and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

We will offer you:

  • A friendly, supportive and inclusive working environment;
  • Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
  • A range of flexible working options;
  • Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
  • A generous flexitime scheme (available for most roles);
  • Access to the Local Government Pension Scheme;
  • A wide range of learning and development opportunities;
  • A range of family friendly policies;
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.

Solihull Council is proud to be an Equal Opportunities Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents.  Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974.  Further guidance is available at

Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.

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Company info
0121 704 6000
Council House
Manor Square
West Midlands
B91 3QB
United Kingdom

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