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Information & Enquiry Librarian

Warwickshire County Council
£31,364.00- £33,945.00 per annum
Closing date
17 Jun 2024

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Job Details


About the Team and the Role:


Warwickshire Library and Information Service is looking for an enthusiastic and experienced information professional with a strong customer focus to be the specialist lead for the delivery and continued development of our information and enquiry service. Applicants will need to evidence excellent customer service skills. 


You will be responsible for the co-ordinated enquiry service across the library network, and will be required to develop specialist training packages and provide training and support for Area staff to ensure quality and consistency of delivery. 


You will work with members of the virtual library team to deliver, monitor and evaluate our online information offer, and maintain awareness of information trends to inform consistent policies and strategies for future service developments. You will also work with colleagues across the council in support of corporate priorities.


Key Skills & Experience Required:


  • Degree, post-graduate diploma or equivalent level qualification in Library and Information Science or hold a degree and be working towards a relevant qualification
  • 2 years' experience of delivering a public information service
  • Experience of communicating clearly & effectively in person, in writing and on the telephone
  • Experience of answering enquiries using a range of reference sources/formats including online
  • Experience of working effectively under pressure, organising workloads and meeting deadlines both within a team and under own initiative
  • Ability to make effective decisions and participate in service planning and project management 
  • Experience of working effectively with people internally/externally and at different levels.
  • Ability to travel effectively around the County as required.
  • Ability to work flexibly.



For further information please see the Job Description and Person Specification;


Information and Enquiry Librarian


Working for Warwickshire – This is the difference you make 


Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!? 


At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.  


Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit:


Warwickshire Pension Fund homepage – Warwickshire Pension Fund'   


The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.  


Click here to view the benefits at Warwickshire County Council. 


Additional Information 


 The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.  


Contact details for post/queries Christine Maloney or


Closing date:         17th June 2024
Interview date: W/C 1st July 2024


Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. 


Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See?more 




As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 


We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel


Company info
01926 41 8125
HR Service Centre
Shire Hall
CV34 4RL

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