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Pensions Administration Service Manager

Warwickshire County Council
£54,632 to £61,648 per annum
Closing date
22 Jul 2024

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Job Details


About the Team


This is an exciting time to join Warwickshire County Council as the Pensions Administration Manager for the Warwickshire LGPS Pension Fund and Fire Pension Schemes. Our already high-performing Pensions Administration Service is poised and ready to take on new challenges, including upcoming government projects and regulatory changes, and to take advantage of new technology and digital solutions to ensure excellent service to scheme members and employers alike.


About the Role


As Pensions Administration Manager you will be the Council’s subject matter expert, advising senior management, committees and Local Pension Boards on key issues, performance and developments. You will play a pivotal role, working collaboratively with internal and external stakeholders, in identifying and implementing opportunities for improvement while continuing to deliver a first class customer experience.


Managing a team of c. 28 pension professionals, you will be an effective and authentic leader, able to motivate teams, promote a collaborative and supportive working environment, and recognise and nurture talent.


You will lead on contract management with our key suppliers, including Aquila Heywood, our pension system provider, and West Yorkshire Pension Fund, our Fire Pensions administrator, to ensure we are receiving value for money, efficient and effective services.


Previous experience of the Local Government Pension Scheme is a must, to ensure you bring the skills and knowledge required to be a success.



Key Requirements

  • Proven track-record of successfully leading highly motivated teams.
  • Excellent knowledge of the Local Government Pension Scheme and Fire Pension Schemes.
  • Experience of delivering pensions administration services to pensioners and beneficiaries, active and deferred scheme members and scheme employers.
  • Strong understanding of pensions regulations, governance, and compliance requirements.
  • Excellent communication and listening skills.
  • Experience of working collaboratively with partners to deliver service improvement.
  • Experience of implementing new processes and/or technological solutions in a financial environment to deliver efficiencies and savings.
  • Foundation degree in pensions administration or equivalent qualification.




For further information please see the Job Description and Person Specification.


Working for Warwickshire – This is the difference you make


Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! 

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund


The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.


Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.


To discuss the role please contact Liz Firmstone at


Closing date: 22nd July 2024
Interview date: TBC



Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.


Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more




As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 


We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel


Company info
01926 41 8125
HR Service Centre
Shire Hall
CV34 4RL

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