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Customer Services Advisor

Employer
Birmingham City Council
Location
Birmingham
Closing date
18 Jun 2024
Reference
1755

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Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Customer Services Advisor
Permanent

Working 36.5 Hours Per Week
Grade 3 - £25,119 - £31,364 Consultation grade - subject to formal evaluation under the Pay Equity Review

Good quality housing for all is our priority for residents. This fits into the council’s vision of being a great, clean, and green city to live. The Private Rented Service (PRS) regulates the private rented housing sector through property licensing, working with tenants and landlords to prevent harassment and illegal evictions, and take action to bring empty properties back into use.

Birmingham is very much on a journey of improvement and we are looking to enhance our Private Rented Service. The Service consists of the HMO Licensing, Private Rented Tenancy, Enforcement and Empty Property Teams. 

We are looking to appoint a Customer Services Adviser to support the teams to deliver a comprehensive housing service for private landlords and tenants.  This is a fast paced customer service environment and successful applicants will be positive and self-motivated, with the ability to work independently and as part of a team.  Attention to detail and knowledge of software systems are essential skills.   

Applicants will be required to ensure that a high quality service is delivered which meet service targets. You will need to demonstrate a knowledge of housing legislation and policies relating to the Private Rented Sector.  You will also possess good IT skills including the use of MS based windows software, and an ability to write grammatically correct correspondence in plain English.  The ability to respond to customers in an appropriate way is important, along with excellent time management and organisational skills and an understanding of the need for confidentiality.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. 

Interviews for this post will be in person. Shortlisted candidates will be provided with further information.

For any informal enquires please contact: Mohammed.S.Afzal@Birmingham.gov.uk  

Ref: BCC1755

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

1755 - Customer Services Adviser (PRS) JDPS.doc

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
GB

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