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Head of Service Performance & Improvement - Ref: CH01924

Walsall Council
£70,227 - £84,020
Closing date
28 Jun 2024

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Local Councils
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Contract Type
Full time permanent
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Job Details

Head of Service Performance & Improvement - Ref: CH01924

£70,227 - £84,020

In Walsall we have a continuous focus on improvement to ensure we can achieve our Walsall Right For Children (WR4C) aspiration that Every Child and Family in Walsall is understood, feels happy and safe, with a strong sense of belonging enabling them to learn, achieve, and succeed.

Through building strong foundations and focussed priorities we have successfully improved our processes, practice and partnerships across the borough to secure improved outcomes for children and families. The continuous improvements made through the WR4C programme has been acknowledged through a number of recent inspections.

If you share our vision and are passionate about leading on improving services, we have an exciting opportunity for you.

About the Role

We are looking for an exceptional individual to be Walsall’s Children’s Services lead for Performance and Improvement team (across Children Social care, Access and Inclusion and Early help and partnerships). This pivotal role is key to achieving our aspiration and involves:
  • Developing and Delivering Performance Frameworks: Lead on the development and delivery of a robust Children’s Services performance management framework.
  • Championing Continuous Improvement: Develop and champion our approach to continuous improvement.
  • Crafting Strategies and Policies: Lead on the development and maintenance of departmental strategies, policies, and procedures.
  • Amplifying Service User Voices: Ensure that service users’ voices at the heart of our performance and improvement journey
  • Strategic Planning and Analysis: Collaborate with the Director and Assistant Directors to develop a new Children’s Plan, lead on service planning, needs analyses, and innovative research.
  • Optimizing Data and Performance Functions: Ensure the most appropriate configuration of data and performance functions across the directorate

About You

You will bring:
  • In-Depth Knowledge: Experience and knowledge of children’s services.
  • Leadership Experience: A proven track record in leading performance, policy, and strategy teams, working closely with senior managers, stakeholders, partners, and Elected Members.
  • Analytical Skills: Excellent analytical skills with the ability to interpret complex data and deliver this in a meaningful way to a wide audience supporting a systemwide consistent understanding of our performance and drive evidence-based improvements.
  • Project and Change Management: Experience in leading successful projects and improvement programmes.

Why Join Us?

In a recent staff survey our staff told us that across Children’s Services there is effective strategic leadership, that communication is strong and that there are opportunities for career development.

This is an exciting opportunity to make a tangible impact on the lives of children and families in Walsall. We offer:
  • A supportive work environment.
  • Opportunities for professional development.
  • The chance to shape the future of our Children’s Services.

View Job Description & Employee Specification

Closing Date: 28 th June 2024
Interview Date: w/c 15 th July 2024

Join us in making Walsall the best place for children and families to learn, achieve, and succeed.

Walsall Council is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Legislation imposes restrictions on political activity for certain local government employees. This position is designated as a politically restricted (sensitive) post as set out in Part 1 the Local Government & Housing Act 1989 and the Local Government (Political Restrictions) Regulations 1990 (LGO(PR)R 1990) [SI 851] and S.30 of the Local Democracy Economic Development and Construction Act 2009.

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. See our Information for Applicants leaflet for further information.


Walsall Council

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

View Walsall Council vacancies

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Living in Walsall

FROZENPart of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.


Find out more about Living in Walsall.

Walsall Council is committed to Safer Recruitment.

MinerTo achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.  




Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours.  Visit our web page to find out more about joining Walsall Council as a Children's Social Worker. 

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We are proud to support the Armed Forces Covenant. Walsall Council will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the job.


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Company info
01922 650000
Civic Centre
Darwall Street
West Midlands

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