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Business Support Assistant (Practitioner Team)

Staffordshire County Council
Burton Area Office, Grange Street, Burton on Trent
£23,114 (Pro Rata)
Closing date
16 Jun 2024

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Job Details

This role sits within our busy Business and Executive Support team where you’ll play a key role in ensuring a consistent high-level of business support across the organisation.

We are a team of 30, split across two sites in Uttoxeter and Burton and this role will be based in Burton.

We support a number of teams within the Children and Families Service whose mission is to create an environment where families are supported to stay together safely and live well in their communities.

It's a varied role and no two days are the same so we always have to be ready to adapt when demands change.

Hours of work will be: Wednesday 9:00am - 2:00pm, Thursday 8:30am - 5:00pm, Fri 9:00-2:00pm

Main Responsibilities

Some of your responsibilities will include,

  • Being a first point of contact for practitioners so that children, families, partners, and stakeholders are provided with a professional/knowledgeable response to enquiries in a timely manner.
  •  Completing a range of administrative tasks including creating documents, administrative support for meetings, coordinating the circulation of agendas and relevant papers
  • Accurately inputting and maintaining appropriate information systems 
  • Undertaking a range of financial transactions such as placing orders for services/equipment, goods receipting and maintaining records
  • Providing support advice and guidance to practitioners in the use of the IT and related software including basic induction into systems and processes 

Flexibility is also required to address business needs, and we may require you to transfer to alternative teams within the service following appropriate consultation.

Full training in the use of equipment and our systems and procedures will be given.

The Ideal Candidate

We are looking for someone who has an IT qualification equivalent to the competency level of ECDL or equivalent and a Level II in Business Administration or equivalent experience. You will also,

  • Have GCSE English and Math’s grade C or 4 or equivalent
  • Demonstrate good written and oral communication skills at all levels as you will be liaising with a range of professionals and members of the public
  • Be able to accurately input and retrieve data to support performance management
  • Have a flexible approach and able to respond positively to changes in allocation of work at short notice
  • Have excellent time management and organisational skills with an ability to work under pressure to meet deadlines and on own initiative
  • Be comfortable working within a team, with good interpersonal to be able advise other staff within the office on IT related issues
  • Good numerical skills with attention to detail
About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 


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