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Receptionist (2.5 days)

Birmingham City Council
King Edwards School Edgbaston Park Road Birmingham B15 2UA
Actual £11,219
Closing date
19 Jun 2024

Job Details

Start date 1 September 2024

Hours 22, Wednesday 1.00 to 5.30pm Thursday 8.00am to 5.30pm (with a 30 minute unpaid lunch break) Friday 8.00am to 5.00pm (with a 30 minute unpaid lunch break)

King Edwards School
Edgbaston Park Road
B15 2UA

Contact email

King Edward’s School is seeking to appoint an enthusiastic individual with a commitment to high standards, to provide professional and comprehensive front of house and administrative support to the school.

We are looking for someone who is fully committed to providing excellent customer service. The successful candidate will relish working in a fast-paced environment and will have a proven ability to see tasks through to completion. The ability to communicate effectively and confidently is essential to the post, as is the ability to use IT. Experience of working in a school reception role is desirable, however not essential, as full training will be provided. Experience of using SIMS would also be highly advantageous, although not a requirement.

This is a job share with another Receptionist, therefore the willingness to work additional hours to stand in when your job share partner is absent, if your circumstances allow this, would be viewed positively

Contract terms: Permanent Benefits: Defined Contribution pension, free on-site parking, free lunch, use of gym facilities and swimming pool, up to 60% fees discount at KES and KEHS

Key duties will include, but are not limited to:

  • answering telephone calls to the school and responding to queries as the first point of contact, or passing messages to relevant members of staff
  • greeting all visitors to the school courteously and processing as quickly as possible to avoid protracted delays
  • checking and recording visitor photographic ID to comply with the School Visitor Policy operating school security access, including school gate and internal glass door to the School to allow access to valid visitors and prevent unauthorised access
  • contacting members of the Facilities team using two-way radios as required to ensure prompt communication of issues affecting the School site
  • ordering and recording of taxis for School staff and visitors as required in order to act as a central booking point
  • assisting staff and pupils with queries to help with the smooth running of School life
  • liaising with parents/guardians of students on behalf of members of staff
  • dealing with confidential and sensitive issues with tact and discretion to ensure Data Protection and confidentiality complied with
  • maintaining up to date knowledge of school, staff, pupils, systems etc. to provide assistance to staff, pupils, visitors and callers
  • ensuring Reception area and facilities are kept clean and tidy during the working day
  • establishing good working relationships with all school staff, while being sensitive to confidentiality requirements Administration Support
  • updating registers on SIMS
  • preparing and circulating daily student absence lists
  • registering the collection of exam papers through TRAX
  • updating school telephone list
  • produce trip information for staff
  • issue temporary lunch cards and keep a record
  • providing administrative support as required to the School Administration Manager and other colleagues. This could include typing letters, photocopying, preparing mailings to be sent out etc.

As a term of your employment, you may be required to undertake such duties as may reasonably be required of you, commensurate with your grade, as requested by your line manager. The role requires some element of manual handling and may, on rare occasion, involve the post holder having to work overtime. This will be agreed in advance with your line manager.

  This post is covered by Part 7 of the Immigration Act (2016). Therefore the ability to speak fluent and spoken English is an essential requirement for this role.  

How to apply

Please download applicant pack and forward a completed application form and a covering letter, outlining why you feel that your skills and experience would equip you to take on this role, by email to:  

The deadline for applications is 9am Wednesday 19th June 2024.

Interviews will provisionally take place in the week commencing 24th June

If you have any queries about the role or would like to discuss it in more detail, please contact Jenny Butterworth, Bursar-Operations, by email:

This school is committed to safeguarding and promoting the welfare of children and expect all staff and to share this commitment. The successful candidate will be subject to necessary pre-employment checks, including: an enhanced DBS; Prohibition check (where applicable) Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.  All applicants will be required to provide two suitable references. An online search will also be carried out on all shortlisted candidates. 

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide. 

This post is not part of the City Council and the successful candidate will not hold a Birmingham City Council Contract of Employment.  



Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact When you have completed your application form this can be returned to or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at:   

For the awards and support for our employees, please follow  

Company info
0121 675 7070
Birmingham City Council
West Midlands
B2 2XU

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