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Customer Accounts Officer

Employer
Nuneaton & Bedworth Borough Council
Location
Townhall, Coton Road, Nuneaton, Warwickshire
Salary
£30,296 - £31,364 per annum
Closing date
20 Jun 2024

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Job Details

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do.  By working for us you will become part of the team and will play your part in serving our community.

 

We have an exciting opportunity to recruit a Customer Accounts Officer to join our busy team in all areas of Council rents. This role is a full time role for 12 months only.

 

You will join us in implementing new processes for more effective rent collection.

You will manage Council rent accounts, engaging with our tenants to build a rapport to support them where appropriate, as well as reducing down the Council’s rent arrears.

You will deal with all stages of rent collection and will be required to ensure that all available enforcement methods are considered and used as appropriate, including applying for possession claims through to eviction where necessary

The post holder will represent at the County Court in matters relating to Housing rents

The role requires excellent communication skills, the ability to deal with difficult situations along with the ability to learn, understand and apply complex processes.

The post holder will be required to deal with customer enquiries by telephone, email, composing non standard letters and conducting face to face interviews at the town hall as necessary along with home visits.

This is an excellent opportunity to build on existing experience and become part of a team committed to continuous improvement and customer service.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.

Closing Date 20/06/2024

 

Interviewees will be required to present a short presentation.

 

For an informal discussion on the role, please contact Victoria Church - Victoria.church@nuneatonandbedworth.gov.uk

 

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

Supporting Documents for Customer Accounts Officer

Company

Our Council

Nuneaton and Bedworth Borough Council is a small authority with BIG values.

 NBBC Council Images         

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.    

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

NBBC our values image

 

What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays. 

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives– our in-house Sports Development Team operate regular work place challenges, health checks and MOT’s. Employees also receive discounted gym and leisure membership.

Wider Wallets – all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes – mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance –. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

NBBC Statue Image

 

What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.

Our recruitment and selection process aims to recruit the most suitable candidate with the appropriate qualifications; skills and experience for vacancies. Therefore only those applicants that demonstrate they meet all the essential criteria on our person specifications, will be shortlisted for an interview.

Our job description details the duties of the post, whilst the person specification lists the skills, knowledge, qualifications and experience required.

CV's may be accepted depending on the application process. Please check the advert for more details.

Finally - all the best with your application!

Armed Forces Covenant image

 

Company info
Website
Telephone
02476 376376
Location
Nuneaton & Bedworth Borough Council
Town Hall
Coton Road
Nuneaton
Warwickshire
CV11 5AA
GB

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