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Eligibility & Review Officer

Birmingham City Council
Closing date
20 Jun 2024

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Job Details


Eligibility & Review Officer x 1 post


Grade 3 - £25,119 to  £31,364 Consultation grade - subject to formal evaluation under the Pay Equity Review 

Working 36.5 Hours per week

This is an exciting time to join the Children and Young Peoples’ Travel Service (CYPTS) as we have recently gone through a service redesign.  CYPTS currently provide 6,000 children and young people for whom without transport provision would not be able to attend education.   

There is now the opportunity to join the CYPTS Team and we have a variety of roles available across the service to support the delivery of our statutory duty of providing suitable transport for eligible students, ensuring that their needs are met and promoting independence and sustainable transport. 

We are looking for an Eligibility and Review Officers to join CYPTS team who will report to the Application, Eligibility and Review Team Leader.  You will work closely with families to assess and plan for travel support. Contributing to the provision of safe, efficient and effective travel solutions to improve outcomes for children and young people.  You will provide support, consistent and thorough advice, assessment of applications and eligibility for specialist travel provision, by adhering with agreed policies and procedures.  You will complete risk assessments and provide recommendations relating to the mode of travel for eligible children and young people to enable them to access education. 

You will need to be motivated, enthusiastic, and passionate about being part of a service that provide services for children and young people.   

We are looking for someone with the following: 

  • good standard of literacy and numeracy skills 
  • knowledge of relevant legislation, statutory guidance and local policies and regulations relating to providing home to school transport 
  • knowledge of Special Education Needs, Disabilities and medical conditions and mobility issues 
  • experience of the delivery of risk assessment of applications, ensuring they are correctly assessed and reviewed to ensure appropriate transport arrangements are provided
  • experience of reviewing and understanding Education Health and Care Plans when assessing need, eligibility and potential travel provision suitability 
  • good communication to enable working with members, service providers and school establishments, SEND and parents to achieve positive outcomes 
  • experience and understanding of a first class customer service  
  • understanding of the challenges faced by children and young people with special educational need and their families 
  • experience of providing a service to a diverse range of stakeholders to promote inclusivity and access for all 

The role will offer hybrid working with travel across Birmingham. 

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date 20th June

Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information

For any informal enquires about this exciting opportunity, please contact us via email 

Ref: BCC0001385

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

1385 - Eligibility & Review Officer GR3 JDPS.doc




Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact When you have completed your application form this can be returned to or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at:   

For the awards and support for our employees, please follow  

Company info
0121 675 7070
Birmingham City Council
West Midlands
B2 2XU

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