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Housing Duty Officer (18 Months Fixed Term)

Employer
Nuneaton & Bedworth Borough Council
Location
Nuneaton, Warwickshire
Salary
£24,702 per annum
Closing date
28 Jun 2024

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Sector
Local Councils
Job Type
Housing
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time, Part-Time

Job Details

The Home Environment Assessment and Response Team (HEART) is a formal partnership across five local authorities and the county council. Nuneaton and Bedworth Borough Council is proud to be the hosting authority for this service which brings together the provision of housing adaptations, improvements and minor adaptations for ourselves and partner authorities.

HEART is a service comprising of Occupational Therapists and Housing Assessment Officers who complete assessments with Warwickshire residents in their own homes. They offer solutions including provision of equipment, minor adaptations, and applications for Disabled Facilities Grants (DFG) for major adaptations.

HEART is committed to continue to improve the services provided to customers and focuses on delivering the right solution at the right time. HEARTs overall aim is to ensure that people are able to maintain an independent life and ensure their home environment is adapted appropriately, is safe, and warm.

We are now recruiting Housing Duty officers to operate a customer duty telephone screening facility which provides a first response to assess the client’s needs in order to provide the advice and assistance necessary for customers to pursue their chosen housing options and where appropriate help maintain their independence in their chosen home for the foreseeable future or to improve or protect the property. The positions will be located with HEART North at Nuneaton Town Hall, and the role is office based. The role will require flexibility to meet the needs of the service.

We have one full time post and one part time post available on an 18 month fixed term contract.

For further information, please contact Warner Mitcham on warner.mitcham@nuneatonandbedworth.gov.uk  or 02476376221 or, Samantha Kemp on Samantha.Kemp@nuneatonandbedworth.go.uk or 02476376422.

Supporting Documents for Housing Duty Officer (18 Months Fixed Term)

Company

Our Council

Nuneaton and Bedworth Borough Council is a small authority with BIG values.

 NBBC Council Images         

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.    

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

NBBC our values image

 

What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays. 

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives– our in-house Sports Development Team operate regular work place challenges, health checks and MOT’s. Employees also receive discounted gym and leisure membership.

Wider Wallets – all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes – mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance –. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

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What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.

Our recruitment and selection process aims to recruit the most suitable candidate with the appropriate qualifications; skills and experience for vacancies. Therefore only those applicants that demonstrate they meet all the essential criteria on our person specifications, will be shortlisted for an interview.

Our job description details the duties of the post, whilst the person specification lists the skills, knowledge, qualifications and experience required.

CV's may be accepted depending on the application process. Please check the advert for more details.

Finally - all the best with your application!

Armed Forces Covenant image

 

Company info
Website
Telephone
02476 376376
Location
Nuneaton & Bedworth Borough Council
Town Hall
Coton Road
Nuneaton
Warwickshire
CV11 5AA
GB

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