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Relief Monitoring Centre Operator

Bromsgrove and Redditch Councils
The Town Hall, Walter Stranz Square, Redditch
£27,334 to £29,777 pro rata. Plus15% shift allowance for unsociable hours worked (nights and weekends)
Closing date
30 Jun 2024

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Local Councils
Job Type
Contract Type
Working Pattern
Annualised Hours

Job Details

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.  The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Relief Monitoring Centre Operator 24 hours per week (average)

Are you calm in a crisis? Would you take control in an emergency situation? Could you deal with a range of emergency calls, enquiries and requests in line with the 24-hour CCTV, Assistive Technology and Out of Hours Services we provide? We are looking for bright, customer focused individuals, with a flair for problem solving. 

Relief Role Responsibilities 

  • Support the CCTV and Lifeline Team covering sickness and annual leave. Choosing from available shifts at least 4 weeks in advance. This includes some nights and weekend working.
  • Answer emergency Lifeline calls, helping people to live their lives independently.
  • Take calls in relation to various Councils’ and other organisations emergency services and housing repairs when their offices have closed.
  • Proactively monitor CCTV within North Worcestershire and produce evidence for court when required. 

Skills & experience 

  • Working in a fast paced environment.
  • Assess visual and audible information, respond to events quickly, and be able to prioritise your workload.
  • Possess excellent computer skills to include Microsoft Office, carry out any admin work required and the ability work in a paperless environment.
  • Proven experience of working over the telephone to obtain information suitable to assess a situation. 
  • Travel to our Disaster Recovery Site when required. 
  • Extensive training for this role will be given to the successful candidate. 

Additional Information

The Councils offer a range of staff benefits:

  • pension
  • generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
  • flexible working, where appropriate
  • Employee Assistance Programme 
  • access to employee benefits platform.  Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Rachel Nicholls (recruiting manager) by email or email 

If this role interests you please use the 'Apply Now' button

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For a full list of our current vacancies why not visit our WM Jobs Recruiter Page

Attached documents
Monitoring Centre Operator JD - April 2024.doc


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