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Senior Benefits Officer (Compliance & Claim Management)

Employer
Stafford Borough & Cannock Chase District Councils
Location
Cannock, Staffordshire
Salary
Grade F: £27,803 - £31,364 per annum (pay award pending)
Closing date
28 Jun 2024
Reference
RF583

View more

Sector
Local Councils
Job Type
Customer service, Revenues / Benefits
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Senior Benefits Officer (Compliance & Claim Management)

 

Grade F: £27,803 - £31,364 per annum (pay award pending)

 

Post Number: RF583

 

Permanent – 37 Hours per week

 

Benefits to you:

  • Casual Car User Allowance
  • Flexitime Scheme
  • Local Government Pension Scheme
  • Discounted Leisure Centre Membership
  • 23 days holiday and 26 after 5 years continuous service
  • Cycle Scheme
  • Free Car Parking

 

Cannock Chase Council and Stafford Borough Council are committed to achieving excellence in the processing of Housing Benefit and Local Council Tax Support claims together with the recovery of overpaid benefit, from their shared Benefits Service.

 

The following opportunity has arisen for a candidate with the appropriate skills, experience and commitment to work in the shared Benefits Service. Whilst the successful candidate will be based primarily in Cannock, you may be required on occasion to work at sites across the Cannock Chase and Stafford Borough areas.

 

As part of a busy team you will be required to assist with the day to day supervision of a team responsible for ensuring that benefit and / or support awards, revenue discounts and / or exemptions are properly awarded and subsidy payable is maximised.

 

You should have experience of assessing all types of claims for Housing and Local Council Tax Reduction claims as well as experience of supervising staff to achieve expected levels of competence.

 

You must be able to understand and communicate effectively on complex and frequently changing legislation. You must also have knowledge of Housing Benefit and Council Tax Reduction legislation.

 

The successful applicant will need to have good communication skills, both written and verbal form as well as being able to work accurately and prioritise workloads to enable deadlines to be met. In addition, you should have IT skills in the use of Microsoft Office packages such as Word and Excel.

 

You should hold GCSE’s at Grade C or above in Mathematics and English (or equivalent academic or vocational experience). You must also be able to work in a team and on your own initiative as well as being willing to undertake training and development to gain detailed knowledge of Council Tax and Housing Benefits.

 

Any previous experience of working with IBS Housing Benefits and Council Tax Benefits software would also be advantageous to the role.

 

The postholder will be required to undergo a Baseline Personal Security Standard Check once in post which includes a Basic DBS Disclosure and enhanced identity checks.

 

To apply for this vacancy online please go to https://cannock.engageats.co.uk/V2/Login

 

Alternatively, please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail vacancies@cannockchasedc.gov.uk quoting post number RF583.

 

The closing date for receipt of completed applications is Friday 28th June 2024.

 

THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER

Company

Seasons

Stafford Borough and Cannock Chase District Council are neighbouring authorities; working closely together and sharing a number of services to provide high quality, cost effective services for their residents, while retaining their own distinct priorities and identity.

Stafford Borough Council

Riverside, Civic Centre, Stafford, ST16 3AQ

Stafford Borough Council is a proactive and forward-thinking authority with big ambitions.

A Council that is financially resilient, sustainable and delivering good value for money, Stafford Borough Council evolves to meet the changing needs of our community.

Staffordshire’s largest district, covering an area of approximately 230 square miles and with a population of 131,000, Stafford Borough continues to forge strong partnership links with private, public and voluntary sector organisations to create award winning parks and open spaces, strong transport links, protect our area’s natural environment and encourage strong, cohesive communities by developing safe, clean and attractive places for local people to live, work and enjoy.

Please visit www.staffordbc.gov.uk/jobs-and-careers for more information about us, the benefits rewards and learning opportunities available when working for us, and our commitment to equality and diversity.

Cannock Chase District Council

28 Beecroft Road, Cannock, Staffordshire, WS11 1BG

Cannock Chase District Council serves a population of around 100,000 residents.  The District covers over 30 square-miles of southern Staffordshire, which includes 3 main town centres: Cannock, Hednesford and Rugeley.  Cannock Chase is a designated Area of Outstanding Natural Beauty and is popular with local residents as well as tourists.

Our ambition is to make a difference to local people’s lives.  In our 5 year Corporate Plan (2018-2023) we have 2 new key priorities which are: ‘Promote Prosperity’ and ‘Community Wellbeing’, which aim to improve the opportunities, wellbeing and quality of life of our communities.

Cannock Chase District Council is committed to Equality & Diversity and our employees enable us to reach our goals and deliver our services to a high standard.  We strive to recruit dynamic individuals who are seeking rewarding and satisfying job opportunities.

Working for us is not just a job; you will be playing a part in serving our communities; we are very much one team where everyone’s contribution is valued.

Full or part time and with a diverse range of career options, we may well have a job that suits you.

How to Apply

We advertise vacancies through a variety of media platforms but our on-line application form is only available from our respective websites at:

www.staffordbc.gov.uk/jobs-and-careers

www.cannockchasedc.gov.uk/council/jobs/jobs-and-careers

Here you’ll find advice and guidance to help you register and complete your application, as well as register for vacancy alerts for specific roles.

If a hard copy application is preferred, please contact a member of the HR Services team on:

Stafford Borough Council – 01785 619655 or humanresources@staffordbc.gov.uk,

Cannock Chase District Council – 01543 462621 or humanresources@cannockchasedc.gov.uk

Please note we do not accept C.V.’s.

Learning and Development

From the start you will receive a warm welcome through an induction which will give you the opportunity to go through your role and responsibilities, terms of employment, learn about some of our key policies and procedures as well as provide you with some practical information to make the transition into your new role as smooth and effective as possible. 

We recognise that one approach does not fit all so we use a range of operational, developmental and statutory opportunities together with a combination of approaches and techniques to encourage and develop individual learning and growth.  Employee Reviews are completed on a regular basis and coaching and mentoring is available to develop individual skills, knowledge and confidence.  E-learning and ‘on the job’ training are used to support personal responsibility and a blended approach to learning.

Benefits and Rewards

We have a range of benefits which have been designed to make the council a positive, supportive and enjoyable place to work.

These include:

  • A friendly, supportive and positive working environment
  • Access to the Local Government Pension Scheme
  • Generous annual leave entitlements
  • Flexible working, where applicable to the post
  • Family friendly and policies
  • Employee health and wellbeing schemes such as cycle to work and healthcare schemes
  • Positive working relationships with trade unions
  • Training and development opportunities
  • Employee support services
  • Occupational sick pay scheme

Equality and Diversity

We are committed to a working environment where everyone is valued without prejudice.  We value diversity and equality of opportunity for all existing and potential employees.  We will not discriminate on the grounds of race, religion or belief, marriage and civil partnership, disability, sex, gender reassignment, pregnancy and maternity, sexual orientation, or age.

When recruiting we shortlist using the information supplied on the application form only; personal information forms no part of the shortlisting process ensuring that decisions relating to recruitment are made on a purely objective basis relating to skills, ability and experience.

Any tests conducted as part of the interview process are designed to be non-discriminatory and relate purely to the demands of the role.

We are a Disability Confident Employer; we ensure that any disabled candidate meeting the essential criteria is guaranteed an interview.  A local veteran making the first transition from military to civilian employment is also guaranteed an interview where the essential criteria are met.

We are committed to supporting our employees in maintaining the health and wellbeing and have developed a range of resources and benefits to help us do so.  Our support for employees is accredited by national initiatives such as Mindful Employer (Stafford Borough Council) and Time to Change (Cannock Chase District Council).

Company info
Telephone
01785 619655 / 01543 462621
Location
Stafford / Cannock
GB

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