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Systems Support Officer - Ref: SS01924

Employer
Walsall Council
Location
Walsall
Salary
£25,119 - £28,770
Closing date
17 Jun 2024
Reference
341

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Sector
Local Councils
Job Type
Information technology
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

Social Care Systems Support Officer - Ref: SS01924
Salary G5 £25,119 - £28,770 per annum (plus excellent employee benefits)

Walsall Council is transforming how it works. Developing technologies, customer expectations and external budget pressures mean we need to modernise and rethink how we deliver our services.

The Adult Social Care, Public Health, Communications, Marketing and Branding Directorate are ambitious in wanting to drive change and improvement in the way we support our residents to live fulfilled and independent lives, within their community, in a way which best meets their needs and circumstances.

We are looking for an enthusiastic and empathetic individual to deliver first line system support across the whole internal and external electronic Social Care electronic systems user community.

The successful candidate will be the first point of contact in providing customer focused training, information advice and guidance, ensuring end users are able to access and utilise our systems compliantly and effectively.

The collaborative nature of the work requires excellent written and verbal communication skills, strong interpersonal skills and strong IT skills. A knowledge of social care systems would be advantageous.

Walsall Council is a great place to work. Our workforce are proud to be here, understanding and respecting our values as an organisation whilst delivering effective and efficient services to our residents every day. Our workforce strategy recognises that the success of our organisation depends upon attracting, developing and retaining talent and having the right infrastructure and rewards approach in place in order to do so.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements: Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

View Job Description & Employee Specification

Closing date: 17 June 2024

Interview date: w/c 24 June 2024

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. See our Information for Applicants leaflet for further information.

Company

Walsall Council

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

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Living in Walsall

FROZENPart of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

 

Find out more about Living in Walsall.

Walsall Council is committed to Safer Recruitment.

MinerTo achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.  

 

 

 

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours.  Visit our web page to find out more about joining Walsall Council as a Children's Social Worker. 

Armed Forces Covenant

We are proud to support the Armed Forces Covenant. Walsall Council will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the essential criteria for the job.

 

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Company info
Website
Telephone
01922 650000
Location
Civic Centre
Darwall Street
Walsall
West Midlands
WS1 1TP
GB

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