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Quality Assurance and Compliance Manager

Birmingham City Council
Closing date
1 Jul 2024

Job Details

Quality Assurance & Compliance Manager

Grade 5  £40,221 - £48,474  Consultation grade - subject to formal evaluation under the Pay Equity Review

Permanent, Full-time, 36.5 hours per week. The role is hybrid however the post holder would be required to work from Birmingham City Council buildings as business needs dictate. 

About us

Do you want to make a real difference for children, young people and families in Birmingham? Do you have a passion for collaborative strength based, relationship centred decision making and service design and provision? 

Outside of London, Birmingham is the UK’s most diverse city and has the largest number of young people in its city than any of its European counterparts. Birmingham is on a journey of significant change, ready to reset, reshape and restart. To do this well we recognise that we need to strengthen our permanent arrangements across fundamental functions by increasing internal expertise and capacity.

Birmingham’s Children and Families Directorate are recruiting a series of posts to expand the Strategy, Governance and Planning service. This is truly an exciting opportunity to showcase your skills, knowledge, and experience to facilitate meaningful change for the children, young people, and families of Birmingham. 

Our team ethos is centred on appreciation for individuality and individual contribution and expertise and the value of this to the team’s collective success and ability to sustain positive outcomes. We strive to ensure that our working environment is inclusive, supportive, and empowering. 

In the Children and Families Directorate we are looking for a bold and ambitious Quality Assurance and Compliance Manager to join our new and expanding team. We are working across a large, diverse city through an exciting, yet challenging time of transformation and improvement.  If you are looking for your next challenge and have the passion to secure the very best opportunities for children and young people, join our compassionate and dedicated team. 

About the role

As a key member of the Strategy, Governance and Planning team, you will support the delivery of quality assurance systems and monitoring tools to report on the quality of service provision in order to enable the Directorate to improve the quality of services provided to children, young people and families. Arrangements will need to empower the Directorates ability to triangulate insight to effectively inform decision making and service design. You will ensure practice standards are embedded across a wide range of services within the Children and Families Directorate. You will design and implement arrangements to support staff to actively test outputs, raising the profile of quality assurance and compliance to ensure that it is integral to all that we do.

About you 

You will have a proven track record and an aptitude to work with service development and operational support functions to lead a range of projects across a number of different service areas. You will have excellent listening skills with the ability to promote a positive image for the Directorate. Recognising quality and good service delivery to children, young people and families will be central to your thinking and way of working. 

Putting children, young people and families across Birmingham first at all times is at the heart of everything you do, you will manage resources, operate within financial priorities to deliver value for money for the Council and our strategic partners while ensuring the best possible services and outcomes for children, young people and families.  

You will be an experienced, driven, creative and a passionate advocate for children and young people. You will work to instil a nurturing empathetic culture that values high-performance, and inclusivity, shaping and developing the skills of your team so that each and every person can get the most from their role, feeling encouraged to thrive

In return, we’ll match your commitment to us with opportunities to grow and develop your knowledge and experience as well as other rewarding career progression routes. We also offer competitive salaries and annual leave, membership of the local government pension scheme, and access to a variety of employee assistance programmes, to support the well-being of our workforce.

For any informal enquires please contact: Fayth Skeete (

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. 

Please ensure that your supporting statement does not exceed 1500 words. We will only consider information that falls within the stipulated word limit.

We recognise and value the importance of a healthy work life balance and support flexible working arrangements. We believe that the success of the Directorate, relies on the strength of professional working relationships and our ability to facilitate engagement and participation. We actively promote the benefits of time in the office to connect with colleagues, collaborate on workstreams and remain connected to your team and our communities of partners across Birmingham. 

Therefore, whilst the role is hybrid, the post holder will be required to work from Birmingham City Council buildings as business needs dictate. 

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Closing date 1st July at 23:59

Interviews for this post will take place in-person. Shortlisted candidates will be provided with further information.

Ref: BCC00002067

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

2067 - Quality Assurance and Compliance Manager Gr5 JDPS.docx


Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact When you have completed your application form this can be returned to or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at:   

For the awards and support for our employees, please follow  

Company info
0121 675 7070
Birmingham City Council
West Midlands
B2 2XU

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