ICT Application Support Officer

Town Hall, Walter Stranz Square, Redditch, B98 8AH
26,822 - 31,601
20 Jul 2017
30 Aug 2017
Job Ref
Contract Type
Full time permanent
Working Pattern
ICT Application Support Officer

Bromsgrove District Council

£26,822 - £31,601 per annum

37 hours per week

Are you a focused and dynamic ICT Application Support Officer who thrives on change? Are you committed to the delivery of customer focused service improvement? If so, this is an exciting and challenging time for you to join us where you will have the opportunity to impact change and bring about improvements.

An exciting opportunity has arisen in the Business Transformation Department for a dynamic and resourceful ICT Application Support Officer to support the delivery of ICT Services at both Bromsgrove District and Redditch Borough Councils.

Working across both Councils you will be expected to ensure that the Business Applications, supported by ICT, are available to the departments and working correctly enabling council services to be delivered successfully. Should the Business Application fail at any time you will work to resolve the problem as soon as possible and action any options available through external support contracts.

The officer requires a detailed understanding of the services areas and actively builds a professional relationship with customers, understanding and delivering the proactive help they need to enable them to improve service delivery.

As many of the business applications exchange information, an understanding of how this is achieved and an ability to develop and support these processes is vital.

The shared ICT team at Bromsgrove and Redditch are currently involved in the implementation and support of a number of exciting projects using leading edge technologies.

A proven ability to plan, organise and manage priorities is essential along with excellent analytical skills and the ability to present complex information to a wide range of audiences both verbally and in writing.

The closing date for receipt of completed applications is Monday 28th August 2017. Interviews will be held on 5th and 6th September 2017.

If you require further information please contact Karen Jones, ICT Operations Manager on 01527 64252 ext.1295

The post holder will have access to the PSN connected network. As such there is a Cabinet Office requirement to be validated to the Baseline Security Standard (BPSS). The BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information. This includes identity check, national and immigration status, employment history (3 years) and verification of criminal record (unspent convictions only). Therefore, a basic Scottish Disclosure is needed for this post.

For further information and to apply visit www.wmjobs.co.uk and search Bromsgrove and Redditch Councils from the A-Z Recruiters link at the top of the home page. Alternatively, contact our recruitment line on (01527) 534117. CV's will not be accepted.

If you do not hear from us within four weeks of the closing date, you should assume that your application was not successful on this occasion.

We are an equal opportunities employer and welcome applications from all Sections of the Community

For a full list of all our current vacancies why not visit www.wmjobs.co.uk go to Our Employers tab and select Bromsgrove & Redditch Councils

Supporting documents
Job Description and Person Specification ICT Application Support Officer

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