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Benefits & Revenues Manager

Lichfield District Council
£40221 - £43431
Closing date
13 Jul 2024

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Local Councils
Job Type
Revenues / Benefits
Contract Type
Full time permanent
Working Pattern

Job Details

We’re Lichfield District Council. A local authority in the Heart of England that provides local services to over 100,000 residents. Our District is a beautiful place to live and work, with its historic city centre which has the impressive Lichfield Cathedral and is the birthplace of Samuel Johnson.

Our organisation is ambitious, innovative, and highly driven to be the best in all that we do. We want to further this growth potential in all key areas of the business by hiring great people. In return, we can build stronger foundations, provide quality services, and help support our company objectives longer term.


We have an exciting new opportunity for an experienced Benefits & Revenues Manager to oversee a generically focussed benefits and revenues team, with the responsibility for delivering the following key functions:

  • Council tax, non-domestic rates and BIDS, billing, collection, and enforcement.
  • Maintain and actively pursue debts for sundry income and housing benefit overpayments.
  • Assessment and administration of housing benefit (HB) and local council tax Support (LCTS).


  • Manage the operational day to day activities of the service, staffing and developing the teams to provide a generic and legislatively compliant service that meets Council policies.
  • Be responsible for income generation and expenditure in respect of local taxation, sundry income, local council tax support, housing benefits and discretionary housing payments.
  • Carry out enforcement action as delegated to include representing the council.
  • Contribute to the service delivery plan, develop the service, set targets and ensure compliance.
  • Deal with disputes, complaints, appeals, MP correspondence and freedom of information requests within set time limits.
  • Monitor staff time and attendance (including sickness absence) and performance against agreed targets, taking action as appropriate, feeding the results into 121’s and performance development and OKR reviews.
  • Checking and sanctioning refunds.
  • Identifying debt to be written off and authorise credit notes/write on’s following Council procedure and preparing reports as necessary.
  • Preparing paperwork related to sanctions, cautions and administrative penalties.
  • Ensure that the Revenues and Benefits system balances with the finance system.
  • Maintain NEC and Enterprise through system administration, reporting and escalating any issues.
  • Carry out annual billing process for Council Tax, Business rates and BIDs, ensuring full compliance.
  • Embrace and promote the values of the organisation and ensure that the highest standards of conduct.


  • In-depth knowledge of Housing Benefit Legislation and Local Council Tax Support Legislation.
  • Experience of working Revenues or Benefits environment.
  • Working knowledge of a Revenues and Benefits System.
  • Ability to gather and analyse facts and information.
  • Excellent computer literacy/IT skills.
  • Ability to manage change and embed within teams.
  • Ability to manage performance effectively and develop team working.
  • Demonstrates personal integrity with a strong adherence to corporate governance and ethics and values expected in a public service setting.
  • Demonstrate that you have a sufficient fluency in speaking English to perform effectively in this role.
  • A courteous firm and fair approach to customers.
  • Ability to deal with belligerent customers.
  • High standard of written and verbal communications.
  • Ability to work flexible working hours to suit the demands of the service.
  • Hold a full driving licence and have use of a vehicle.


  • Friendly and supportive environment underpinned by our values.
  • Hybrid working including flexibility around working patterns.
  • Local government pension.
  • Generous annual leave.
  • Private Healthcare.
  • Free Parking.
  • Discounted Gym membership.
  • Fantastic modern offices with complementary refreshments.
  • Plus, more


All offers of employment are conditional offer subject to satisfactory clearances which include: -

  • Two satisfactory references covering the last 3 years of employment.
  • Evidence of your right to work in the United Kingdom; and
  • Satisfactory Disclosure and Barring Service (DBS) check if applicable.


To be considered for this exciting new opportunity, please send your CV and Supporting statement to 

If you need any support with completing your application, or any part of the recruitment process, please contact so that we can discuss reasonable adjustments.

We look forward to hearing from you.


We've implemented a new system from Monday 4th March which will improve your candidate experience!

There is more information on the WMJobs candidate help page WMJobs Help!

Working for us

We serve a population of around 100,000 residents within Lichfield and the district. Lichfield itself is a small cathedral city located 20 miles just north of Birmingham.

We are one of the district’s largest employers and offer a range of fulfilling job opportunities. Our team is at the very heart of our council - everyone, whatever their role, contributes to delivering great services to our local community. We are committed to equality and diversity, and work to ensure that our workplaces and our services are accessible to all. To see our full range of services , visit  and search careers for more information on how we work together to make Lichfield a great place to live and work.

We very much hope that you will want to become part of our team as we move forward and modernise our services.

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Company info
01543 308000
Lichfield District Council
Frog Lane
WS13 6YU

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