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Transport Safety Officer

West Midlands Combined Authority (WMCA)
£12.87 per hour
Closing date
20 Jun 2028

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Local Councils
Job Type
Highways / Transport / Traffic
Contract Type
Working Pattern
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Job Details

MAN Commercial Protection currently have an opportunity for an exciting role of Transport Safety Officer in Birmingham with an excellent pay rate!
MAN Commercial Protection Ltd are an award-winning security company based in Solihull, West Midlands, providing manned guarding to a vast and varied client base across the UK. Our industry recognition includes BSIA ‘Business of the Year’ ,‘Contribution to the Industry’ and ‘Best Team’ at the British Security Awards over the last 3 years; come and join our team to find out why!
MAN Commercial are a family run business, now in our 31st year. With our Head Office and Training Academy based in Solihull, West Midlands, we employ Security Officers throughout the UK and specialise in security guarding, loss prevention, CCTV and keyholding services.
Are you looking for a role where you can assist in keeping the public safe and help people? Look no further, this may be the role for you!
The post holder will assist the Transport Safety Officer Manager and Security and Policing Manager and wider Safer Travel Partnership in delivering the Safer Travel Plan.
The post holder will provide a highly visible presence on all modes of public transport across the West Midlands Region with a focus on reducing anti-social behaviour, improving the travel experience of customers, and reducing the perception of crime of staff and passengers.
The post holder will work with the Safer Travel Policing and ASB teams and their partners and contractors in relation to safety and security on the public transport network. They will work alongside Regional Transport Coordination
Centre (Duty Managers) to reduce disruption on the key route network caused by planned events with high footfall and attendance, controlling traffic in the vicinity. Along with responding to disruptive live transport related incidents.
  • To provide a visible presence on the Public transport network.
  • To interact and engage with public transport passengers to improve their travelling experience and reduce their perception of crime.
  • To work collaboratively alongside all partners of the Safer Travel Partnership including West Midlands Police and British Transport Police to contribute towards the effective delivery of the Safer Travel Plan and the development of partnership working.
  • To actively support women and girls to feel safer whilst using public transport, by raising awareness of the violence of women and girl’s agenda.
  • To proportionally use allocated powers to reduce anti-social behaviour on the public transport network.
  • To be a professional witness to incidents providing evidence to support any civil intervention or criminal prosecutions.
  • To assist in providing appropriate support to vulnerable individuals using the public transport network. Signposting these individuals where necessary.
  • To control traffic in the vicinity of pre-planned events and live transport related incidents to reduce traffic disruption.
  • The post holder will occasionally be required to work outside of normal working hours as required by the needs of the service.
  • A full and successful Criminal Records Bureau (CRB) check will be required for this post.
  • Full Non-police personnel vetting (NPPV) Level 2 will be carried out by West Midlands and British Transport Police Forces.
Person specification:
  • Good written and oral communication skills.
  • Ability to communicate effectively with members of the public and those from partner organisations.
  • Ability to recognise and minimise risk.
  • Awareness of the law around Anti-Social Behaviour
  • Experience within a fast moving, pressurised, customer focused environment dealing with conflicting priorities.
  • Customer Service Qualification
  • Current First Aid Qualification
  • Any other professional qualification or certificate relevant to the advertised position (e.g., Mental Health First Aid training, Conflict Resolution training).
  • Good IT skills and ability to use a range of software including word-processing, spreadsheets, and databases.
  • Awareness of the law around homelessness.
  • Awareness of Safeguarding procedures for vulnerable individuals
The person delivering this role will be expected to wear a uniform and maintain a smart and professional appearance. They will also be Self-motivated and enthusiastic. Resilient and able to remain calm and professional in stressful circumstances. To be able to demonstrate a commitment to maintaining a safe environment for the passengers on the public transport network.
  • Inhouse training (SIA and First Aid)
  • Excellent career development / progression opportunities.
  • Full uniform provided
  • Free International Professional Security Association (IPSA) membership
  • Access to 24-hour counselling helpline through IPSA
  • Access to 24-hour legal helpline through IPSA
  • Double pay on Bank Holidays
If you are interested in this position, please apply with your latest CV. We look forward to hearing from you!
To Apply
Email: Sinead Shelly ( or Michael Sandland ( 
Or visit: Transport Safety Officer
Please note: this vacancy is being advertised on behalf of MAN Commercial Protection. Please direct all enquires to Sinead Shelly ( or Michael Sandland (


WMCA has a dedicated careers portal for you to register and apply for jobs directly with us.  You can keep up to date with applications you have made, create a candidate profile and choose how we keep in touch with you.  You can access the careers portal here,

West Midlands Combined Authority (WMCA) was set up in 2016. We're made up of 18 local councils and 3 local enterprise partnerships (LEPs). Our goal is to make the West Midlands a happy, healthy, place to live. We do this by:

  • making it easier and safer to travel in and around the region
  • using derelict land to build homes
  • protecting our green spaces
  • making sure young people have the education and employment opportunities to make a great start in life
  • working together to support our communities and build a fairer, healthier and more inclusive West Midlands
  • tackling climate change 

Our role in the West Midlands has never been more important and in these extraordinary times we’ve shown we can step forward, speak up for our region and bring people together. Everything we do is focused on making life better for people in the West Midlands – that’s our reason for being here and it drives every move we make. We lead and support others to deliver our shared future vision for the region – a happier, healthier, better connected place to live and work.

We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected. We’re ambitious, forward thinking and determined to find better ways of working, always leading the way in what we do. We trust and support each other to get the job done, and encourage creativity, originality and curiosity from those who work with us.

We’re committed to creating an accessible and diverse workplace, one that nurtures an inclusive environment where our people can be themselves. We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women. 

If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.

Company info
0121 200 2787
16 Summer Lane
West Midlands
B19 3SD
United Kingdom

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