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Team Support Officer

Worcestershire County Council
Worcester, Worcestershire
£23,500 to £23,893 per annum
Closing date
14 Jul 2024

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Job Details

Job Title: Team Support Officer
Team: Reablement Services
Salary: £23,500 to £23,893 per annum
37 hours per week
County Hall, Worcester
Full-time, Permanent

The Role

The Reablement Contact Centre is open from 07:00 until 22:00 365 days of the year.  You will be working a 7.5 hour day (excluding lunch break) on a 6 week rota that includes weekends, evenings & public holidays.

An opportunity has arisen for a Team Support Officer to work within the Reablement Contact Centre to provide Customer Contact support along with clerical and administration duties.  

The Reablement Service supports Worcestershire residents to live healthy and independent lives in their community. Our approach is to offer short-term intensive support to enable individuals to learn how to live their lives as independently as they can and support them to regain independence during the period of support. We focus on what people can do and build on these skills.

We will make sure people receive the right support at the right time to help them live independently at home for as long as possible. As Team Support Officer you will be first point of contact into the service answering telephone calls from our clients, their families, hospitals, social work teams, care agencies and NHS partners amongst others.  

You will have excellent telephone and communication skills along with a good knowledge of all Microsoft packages especially Excel. The service has a consistently high volume of incoming calls and you need to be able to maintain professionalism and accuracy at all times whilst juggling priorities and deadlines.  The ability to remain calm and organised regardless of the demands of the job is essential for the successful applicant.

This is currently a hybrid role with the requirement that early, late, weekend & Bank Holiday shifts are worked from County Hall, Worcester.

If you need any further information about this role or shift patterns please contact Karen Baldwin on 01905 822876.

You’ll find an overview of some of the benefits in a document attached to this job advert so do take a look! Some of the other benefits we can offer include:

  • Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
  • Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
  • Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
  • Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

How to Apply
Application forms are invited to apply for this role.
Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

Please submit your application form to Karen Baldwin at

Application Closing Date: Sunday 14th July 2024*
Expected Interview Date: TBC

*Interviews may commence ahead of the closing date. Please note this advert may be pulled ahead of time upon successful recruitment.

Supporting Documents for Team Support Officer


The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives!

With so many ways to contribute, the chances are we have a job opportunity that's the career for you.

Click here for Children's Social Work and Adult Social Work vacancies.
While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you.  Here are some of the top reasons why you should work here.

Notes for applicants

When you click 'apply', you will be re-directed to Worcestershire County Council's online application site.

To submit your application, you will need to login to our site (this is a separate login to WM Jobs).

First time applicants will be asked to create a new account.  Please note, you are only able to view the Job Description and Person Specification on the WM Jobs board not via Worcestershire County Council's online application site.

If you have a disability and require reasonable adjustments, please let us know. 

Contact details:

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Company info
01905 846666
Worcestershire County Council
County Hall
Spetchley Road

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