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Business Support Officer - Maternity Cover

Solihull Metropolitan Borough Council
Council House / Hybrid
24702 - 27334 per annum
Closing date
14 Jul 2024

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Job Details

Are you an experienced administrator looking for a new challenge?

We have an excellent opportunity for a Business Support Officer to join our Health Safety and Risk Service at Solihull Council on a fixed term basis for up to 12 months to cover maternity leave. As Business Support Officer, you will provide full operational and administrative support to a wide range of internal and external clients, acting as a key contact for all incoming enquiries.

Your responsibilities will include:

  • Diary Management – booking venues and staff for training, internal and external meetings, as well as taking minutes at meetings as required.
  • Record keeping – using a range of IT systems to enter and maintain training records and health and safety data, collating and presenting statistics for internal and external meetings and ensuring that data quality is maintained.
  • Updating documentation – ensuring health and safety guidance, checklists and other documentation, including the Council’s intranet, Schools extranet and the Solihull Council Audit Services microsite are kept up to date.
  • Financial Administration – including the raising of purchase orders and processing invoices.

You will have:

  • A Level 3 qualification (e.g. A Levels, NVQ Level 3 qualification) or equivalent OR the ability to demonstrate through extended experience the ability to carry out the full range of duties. 
  • Significant experience of office administration
  • Experience of creating and maintaining information management systems for performance and data analysis
  • Experience of utilising a wide range of computer packages including Microsoft Word, Excel, and Outlook (or similar)
  • Experience of working under pressure and to tight deadlines.

In return, this is a great opportunity to be part of a friendly team where you will play a key role in supporting health and safety activities across the Council.

We also offer: 

  • A range of flexible working options, 
  • Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
  • A flexitime scheme with up to 24 days per year 
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Family and carer friendly policies
  • Access to the Local Government Pension Scheme
  • Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme

We recently implemented our Smarter Ways of Working strategy as we recognise that work is what you do and not necessarily where you go.  Our aim is to balance the needs of our employees with service delivery and, for this role, that is likely to include a combination of working from home and from our offices in central Solihull. 

Whilst your geographical location can be flexible, you must be willing to commute to Solihull as required to fulfil the needs of the service. You will also be working from the office initially during your induction period. 

Interview Date –  w/c 29th July 2024 

Where sufficient number of applications are received, we reserve the right to close this vacancy before the advertised closing date.  We therefore advise that you submit your application as a soon as possible. 

To apply, please click on the link below and upload your CV and answer the application question to demonstrate how you meet the essential criteria on the job description and person specification attached. These answers should be in your own words and reflect your own experiences. 

 If you have a specific question regarding this post, please contact Clare Cockbill, Business Support Lead on 0121 704 8642

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. 

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.


Attached documents
Final -JDPS Business Support Officer FINAL.docx


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About Solihull Metropolitan Borough Council


Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.

It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.

Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.

We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

Both Smarter Ways of Working and Employee Wellbeing are key Council Priorities.

The transition to Smarter Ways of Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.

tomOur people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.

Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.

Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer.  This recognises our commitment and action in support of employee wellbeing; we are currently working towards silver accreditation.

Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment.  Our Carer’s Policy and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

We will offer you:

  • A friendly, supportive and inclusive working environment;
  • Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
  • A range of flexible working options;
  • Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
  • A generous flexitime scheme (available for most roles);
  • Access to the Local Government Pension Scheme;
  • A wide range of learning and development opportunities;
  • A range of family friendly policies;
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.

Solihull Council is proud to be an Equal Opportunities Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents.  Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974.  Further guidance is available at

Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.

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Company info
0121 704 6000
Council House
Manor Square
West Midlands
B91 3QB
United Kingdom

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