Skip to main content

This job has expired

Adult Front Door Advisor

Worcestershire County Council
Worcester, Worcestershire
£24,993 - £27,214 FTE per annum
Closing date
14 Jul 2024

View more

Job Details

Job Title: Adult Front Door Advisor
Salary: £24,993 - £27,214 (for Full time/35 hours) per annum
Location: County Hall, Worcester
Role 1: Permanent - 21 hours
Role 2: Fixed Term - 35 hours - 12 months

The Role
The Adult Front Door Service is the first point of contact for individuals seeking health and wellbeing support.  Responding to Telephone Calls and Online Referrals, Advisors will provide a person-centred response to requests for help and effectively support individuals in Worcestershire to live well and as independently as possible.
This is a great opportunity for the right person to be part of an exciting transformation of the new Adult Front Door Service for the Peoples Directorate.

The Service supports people at the earliest opportunity to maximize the effectiveness of early intervention and prevention by:

Providing advice and signposting to local wellbeing services and resources. Working in partnership with our colleagues to deliver short term intervention in the Community. Referring on to our Social Work teams for appropriate Health & Social Care support. Our aim is to prevent or delay individuals from developing longer term care and support needs by enabling them to be healthy for as long as possible, self-managing long-term conditions.

If you would like any additional information or an informal discussion, please contact Kelsey James, at

You’ll find an overview of some of the benefits in a document attached to this job advert so do take a look! Some of the other benefits we can offer include:

  • Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
  • Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
  • Professional Learning & Development:  We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
  • Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.


How to Apply
Application forms are invited to apply for this role.

Please find the Job Description and Person Specification attached.

Please write your submission with consideration for the essential and desirable criteria on the Person Specification. This should include examples why you should be considered; the experience, skills and knowledge that you would bring to the post.

Please submit your application form to

Application Closing Date: Sunday, 14th July 2024
Anticipated Interview Date: TBC


The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives!

With so many ways to contribute, the chances are we have a job opportunity that's the career for you.

Click here for Children's Social Work and Adult Social Work vacancies.
While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you.  Here are some of the top reasons why you should work here.

Notes for applicants

When you click 'apply', you will be re-directed to Worcestershire County Council's online application site.

To submit your application, you will need to login to our site (this is a separate login to WM Jobs).

First time applicants will be asked to create a new account.  Please note, you are only able to view the Job Description and Person Specification on the WM Jobs board not via Worcestershire County Council's online application site.

If you have a disability and require reasonable adjustments, please let us know. 

Contact details:

silver awardWorking for carers

Company info
01905 846666
Worcestershire County Council
County Hall
Spetchley Road

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert