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Lead Application Support Engineer

Employer
Birmingham City Council
Location
Birmingham
Closing date
15 Jul 2024
Reference
2315

Job Details

Lead Application Support Engineer

Permanent

Grade 6 - £49,498 - £61,269

Consultation Grade under review by Job Evaluation 

Working 36.5 hours per week

About Us

We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking an experienced Manager to lead one of our Application Support Teams

The Role

We are looking for an individual with extensive experience of both IT & Revenues and Benefits, particularly in Annual Billing, to join our team. The successful candidate will oversee a team of 9 professionals supporting a variety of applications across Revenues & Benefits, Finance, Legal, and Democratic services.

Key Responsibilities

  • Leadership: Manage, mentor, and inspire a team of 9, fostering a collaborative and high-performing environment.
  • Technical Expertise: Hands-on management of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
  • Annual Billing: Oversee and manage the IT elements of the Annual Billing process within the Revenues and Benefits service.
  • Application Support: Ensure seamless support and operation of applications across multiple business areas.
  • Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business.

About You

  • Experience: Significant experience in Revenues and Benefits, with a strong focus on Annual Billing.
  • Product Knowledge: Proficient in managing 3rd Party Revenues & Benefits products, particularly from NEC.
  • Leadership Skills: Proven track record of managing and developing a team.
  • Technical Skills: Strong IT skills, with hands-on experience in managing software applications.
  • Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. 

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Chris Holt - Chris.Holt@Birmingham.gov.uk

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check may be undertaken

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification: A10343 Lead Application Support Engineer GR6 JDPS.docx

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
GB

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