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HEART Technical Case worker

Nuneaton & Bedworth Borough Council
Nuneaton, Warwickshire
£24,702 - £31,364 depending on qualifications and experience
Closing date
31 Jul 2024

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Local Councils
Job Type
Asset management, Building control, Social care, Surveyors
Contract Type
Working Pattern

Job Details

We have an exciting opportunity to join our recently redefined Home Improvement Team, where we have created a structure which enables staff to develop and build a career.

Home Improvement is part of the Council’s Home Environment Assessment and Response Team (HEART) and plays a vital role in ensuring that residents across Warwickshire have access to grants and facilities to adapt their homes to support living in an accessible, healthy and safe environment.

To complete our newly structured team we are recruiting to:

A HEART Technical Officer level 2.
A HEART Technical Caseworker Level 1.

Both these roles offer training and development opportunities, agile and flexible working arrangements, a car parking permit and payment of a professional fee.

The HEART Technical Officer is responsible for carrying out inspections of properties in response to service requests made in association with Housing Renewal and Financial Assistance Policies and other programmed work of the section and will design schemes of improvement, repair and adaptation tailored to meet the specific needs of individual clients.  

The HEART Technical Caseworker Level 1 will assist other roles within the team in inspections of dwellings and work associated with schemes of adaptation.  This is a development position with opportunity to develop skills required for a Technical Caseworker level 2.

The HEART Technical Officer will

•    Carry out  more complex inspections of dwellings. 
•    Design schemes of improvement, repair and adaptation.
•    Provide  technical advice and assistance to other staff within the HEART and Private Sector Housing Team.
•    Work with architects, occupational therapists; Housing Assessment Officers and other professionals to provide schedules of work.
•    Assist clients with arrangements for the works to be completed. 
•    Work with contractors to deliver on various schemes of adaptation.

With training the HEART Technical Caseworker Level 1 will:

•    Assist in the inspection of properties.
•    Give general advice and/or apply the current legislation with regard to housing renewal and the financial assistance made available by the Council.
•    Assist in the implementation schemes of adaptation, improvement or repair matching provision to meet the specific needs of clients and their property.
•    Develop the skills to provide schedules of work and where required drawings and specifications.
•    Assist clients with arranging for the works to be completed.
•    Assess the means of the client to contribute to the cost of the works.

Appointment to the HEART Technical Officer requires:

•    A BTEC HNC level 4 Building or equivalent qualification and have or be willing to obtain a Certificate in Housing Health and Safety Rating.
•    Experience of working within a housing inspection environment and having previously conducted housing surveys/inspections.
•    Ability to Identify and reduce potential risks within the home environment and to protect the health and wellbeing of customers.
•    To work under pressure and deal with individuals or situations that can be emotive and demanding.
•    Ability to read and prepare technical drawings.
•    Excellent communication and numerical skills.
•    To travel around the districts across Warwickshire and have a current driving licence and access to appropriate motor transport or other appropriate means of travel.

Appointment to the HEART Caseworker Level 1 requires:

•    Experience of working within a client based/service provision environment.

•    4 GCSEs at grade C or above (or numeric score of 4/5 under newly reformed GCSE grading), including maths or English.
•    Ability to learn technical drawing related to housing.
•    Ability to learn how to identify housing defects.
•    Required to travel around the districts across Warwickshire.
•    To have or willing to obtain a current driving licence and access to motor transport or other appropriate means of travel.

For an informal discussion on the role, please contact  Joan Gledhill, Senior Home Improvement Officer at

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme and generous holiday allowance.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.



Our Council

Nuneaton and Bedworth Borough Council is a small authority with BIG values.

 NBBC Council Images         

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.    

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

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What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays. 

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives– our in-house Sports Development Team operate regular work place challenges, health checks and MOT’s. Employees also receive discounted gym and leisure membership.

Wider Wallets – all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes – mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance –. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

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What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.

Our recruitment and selection process aims to recruit the most suitable candidate with the appropriate qualifications; skills and experience for vacancies. Therefore only those applicants that demonstrate they meet all the essential criteria on our person specifications, will be shortlisted for an interview.

Our job description details the duties of the post, whilst the person specification lists the skills, knowledge, qualifications and experience required.

CV's may be accepted depending on the application process. Please check the advert for more details.

Finally - all the best with your application!

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Company info
02476 376376
Nuneaton & Bedworth Borough Council
Town Hall
Coton Road
CV11 5AA

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