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Service Development Officer

Employer
Warwick District Council
Location
Leamington Spa, Warwickshire
Salary
£32,076 to £34,834 pa plus pension, flexi time, Bupa cash plan, Work Perks, Up to 32 days leave
Closing date
18 Jul 2024

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Job Details

Housing, Health & Communities

Service Development Officer

£32,076 to £34,834 per annum

37 hours per week

Permanent

Housing, Health and Communities are moving through significant change driven by a new Council Corporate strategy, an ambitious change programme and the need to develop improved services to meet the new Housing Regulations and Consumer Standards.

This is an exciting time to be part of a Business Development and Change Team who are supporting the service area to provide exceptional and transformational services to our customers.

We are looking for someone to be the service area expert in ICT systems, processes, data collection, analysis and interpretation, and use this expertise to support the team and service managers in driving efficiency and improved customer services. To proactively collect, analyse, monitor and regularly report on performance and customer insight data to inform the service area of its position, and identify areas for improvement.

It is essential that you have experience of collecting data and extracting information from databases, analysing and reporting on that data. It is expected you will have 2-3 years’ experience of working within an IT support environment and have an understanding of SQL report writing. Alongside this it is essential that you have the ability to analyse both qualitative and quantitative business and customer data and translate the findings into meaningful information.

You will be someone with good interpersonal skills with the ability to explain complex data in ways that are adapted to, and understandable by, the target audience.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.

If you have any questions or wish to have an informal discussion, please contact Paul Smith by email paul.smith@warwickdc.gov.uk  or telephone on 01926 456402.

Closing date internal: 18/07/24

Interview date/s: 23/07/24

To apply for this vacancy please click on the 'Apply' button.

It is important that you fully complete all sections of the application form. Only information contained in the application form will be used for shortlisting. Please do not attach CVs as these will not be considered.

Council Employee Benefits

Guidance notes for job applications

Recruitment guidance for disabled applicants

Recruitment guidance for ex-offenders

Equality - what we aim to do

Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying. 

If you are unable to apply using the 'Apply' button, please contact HR Support on vacancies@warwickdc.gov.uk including your contact details and any relevant screenshots.
 
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application. 

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.  To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact vacancies@warwickdc.gov.uk  and we will make every effort to meet your specific requirements. 

Company

Warwick DC Banner

Warwick District, is at the heart of Shakespeare’s England and comprises the towns of Royal Leamington Spa, Warwick, Kenilworth and Whitnash.  The district boasts historic castles and buildings with regency architecture, vibrant town centres hosting a lively calendar of events, as well as beautiful parks and gardens.   We enjoy links to the M40, M42, M1 and M6, national rail connection and Birmingham International airport. It is one of the most prosperous regions in the country with low unemployment rates.

Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available.  You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.  

We believe in recruiting the best person for the job, using fair and open selection, based on knowledge and experience, skills and behaviour.  We welcome applications from a diverse range of  candidates.

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Company info
Website
Location
Riverside House
Milverton Hill
Leamington Spa
Warwickshire
CV32 5HZ
United Kingdom

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