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Business Support Officer

Birmingham City Council
Birmingham, UK
Closing date
18 Jul 2024

Job Details

Business Support Officer - 6 x Positions available


Grade 3 - £25,119 - £31,364 Consultation grade - subject to formal evaluation under the Pay Equity 

Working 36.5 hours per week

Are you looking for a hybrid role where you can put your well-developed IT and communication skills to the test? 

Our service areas rely on their business support to provide high quality, efficient, consistent, administrative support to help them deliver their service objectives.

A customer focussed approach is at the heart of what we do.  

We have a number of permanent posts supporting the Children & Families Directorate in a variety of areas.  This busy role will draw on your initiative to plan and prioritise your work, with a proactive and flexible approach.  You will be able to communicate effectively at all levels whilst maintaining confidentiality and upholding GDPR principles. 

Your comprehensive IT experience will allow you to effectively formulate letters and templates, create PowerPoint presentations, confidently update systems and records, sort, filter, and present data as well as identify and implement improved processes.  You will be proficient in Outlook and MS Teams, be able to organise and prepare meetings, note take, support, and participate as needed.  Flexibility is key.

You will work with focus and commitment either remotely or in an office, supporting the work of your team and your manager and will benefit from the support, training and development that a career with Birmingham City Council can offer. 

Are you ready to take on this interesting role?  

If you’re an experienced administrator or someone looking to build a career with the enthusiasm and skills required to meet the role, then we’re ready to hear how you meet the profile.  Here’s your opportunity to demonstrate your writing and influencing skills.  

We don’t accept CVs although we’ve provided you with lots of opportunity to tell us how you match our brief as part of the application process, and then, if you’re shortlisted, we can discuss more of the detail at interview.  We’ll include a practical skills test based on a typical challenge, so that you can show us how you work.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Closing date 18th July at 23.59.  

For any informal enquires please contact: Jim Spencer (

Ref: BCC2276

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

2276 - Business Support Officer GR3 JDPS.docx


Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact When you have completed your application form this can be returned to or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at:   

For the awards and support for our employees, please follow  

Company info
0121 675 7070
Birmingham City Council
West Midlands
B2 2XU

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