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Passenger Assistant - Transport Delivery

Warwickshire County Council
£14,961 - £16,291 pro rata
Closing date
16 Jul 2024

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Local Councils
Job Type
Education - non-schools based
Contract Type
Working Pattern

Job Details


About the Team


Transport Operations arranges home to school transport provision for students with special educational needs as well as transport to day care services for adults.

We are looking for a Passenger Assistant to join us for 25 hours per week, on a term-time only basis.


About the Role


Working within a team of Drivers and Passenger Assistants, you can expect to be working on a split shift system that would include a morning shift working sometime between 7am and 11am and returning for an afternoon shift sometime between 2pm and 6pm each weekday. Actual times will vary according to the route you are assigned.


You will be responsible for transporting adults and children to day care, respite placements and schools in Warwickshire which will include helping passengers, with learning or physical disabilities, on and off the bus, ensuring their comfort and safety during transportation, maintaining records as well ensuring the bus is clean and tidy after each use. A full package of training will be provided to support you in the role should you be successful.




This role is based at our Warwick Depot. Passenger Assistants employed by Warwickshire County Council may be asked to work from a different depot, which will always be notified in advance. These are in Rugby and Nuneaton.


Key Requirements 


To be successful in this role, it is really important you are able to work on the split shift system.  As you will be working with a range of diverse people it is also important you have good communication and customer care skills and used to providing a courteous and sensitive service.  With the ability to work on your own initiative; flexible in your approach, helping the wider team as necessary; you will be used to handling confidential information with tact and discretion.  It would be advantageous if you have experience of working in a multi-cultural environment and have experience of working with young and elderly people as well as people with disabilities.


Working for Warwickshire – This is the difference you make 


Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!? 


At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.  


Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'   


The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.  

Click here to view the benefits at Warwickshire County Council. 


Additional Information 


Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974. 


The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.  


For further information about the role please contact Ian Heritage on 07900 778281 or email  


Closing date: midnight on 16th July
Interview date: 22nd July 2024


Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. 


Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See?more 


As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 


We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel


Company info
01926 41 8125
HR Service Centre
Shire Hall
CV34 4RL

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