Based at Willenhall (Coventry), Bournville Police Station or Wednesfield Police Station.
£19,521 - £24,030 (plus Shift Allowances where relevant)
28 Jul 2017
21 Aug 2017
Job Ref
Contract Type
Full time permanent
Working Pattern
See advert details

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

Our Dispatchers need to be ready to manage calls for service 24/7. Our resources need as much information as possible to deliver the force vision to the public and you’ll have the crucial task of communicating with front line officers and ensuring calls for service are appropriately prioritised and managed, using THRIVE+ principles.

In Force Contact, the actions you take during those critical first minutes of an incident will shape the Force’s initial response and directly impact on the eventual outcome.

As part of a modernising police service you will need to be innovative in the way that you make decisions ensuring that on each and every contact you understand the person, the circumstance and the need. This basic requirement will ensure that you make ethical and balanced decisions in sometimes life threatening circumstances.

We are looking for calm, strong decision makers who understand front line policing. If you are looking to develop yourself, and demonstrate leadership in critical, sometimes life and death, situations, then this could definitely be the role for you.

Preventing crime, protecting the public and helping those in need is vital to the service West Midlands Police delivers daily to those who live and work in the West Midlands area. You will play a pivotal role in ensuring we deliver this service from the moment you take control of that incident.
If you would like to be at the exciting and invigorating frontline of policing and enjoy a varied week, where no two days are the same, then this could be the job for you. 

You will work within a friendly inclusive team of professionals who work together to deliver an excellent service. 

These are full time posts which require applicants to work a shift pattern with staggered start times covering 24/7, 365 days a year. 


 We are looking for you to have the following skills and attributes that will complement the training programme you will receive to excel in this role.

Knowledge and Experience


  • Computer literate
  • Accurate keyboard skills, minimum 25 wpm
  • Accurate verbal and written language skills
  • Able to prioritise and multi-task under pressure, achieves deadlines, whilst maintaining quality
  • Proven decision maker


  • Experience of call centre / control room environments 
  • Knowledge and understanding of Home Office Counting Rules, National Standards of Incident Recording, National Call Handling Standards and Force Contact Call Handling Standards.
  • Previous experience of working in Emergency Services, ideally policing. 



  • Highly developed problem solving skills
  • Organisational skills and ability to prioritise 
  • Ability to transcribe and accurately record information in a timely manner.
  • To remain professional at all times in relation to behaviour and communication with the public and staff
  • The ability to deal with callers who are distressed, angry, upset or aggressive in an effective professional manner using influencing and verbal communication skills.
  • Displays emotional intelligence
  • Ability to work independently and as part of a team where necessary 
  • Customer focused 
  • Personal responsibility for self-development which the organisation will support e.g. eDR


  • Experience of dealing directly with the public
  • Customer Service Experience
  • Access to and understanding of WMP systems

Post holders will be required to work to a shift pattern, which may include rotating/alternating shift patterns and include weekend working and Public Holidays.

Post Holders will have a nominated base location of work, but may be required to work at different locations across the force area within reason and to ensure business continuity.

Primary Location


Work Locations


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