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Business Support Assistant (Practitioner teams)

Staffordshire County Council
Closing date
26 Jul 2024

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Job Details

Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn’t just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

Package Description



Main Responsibilities

The main responsibilities for this role include:

  • supporting practitioners as a first point of contact, ensuring children, families, partners, and stakeholders are received with a professional/knowledgeable response to enquiries in a timely manner.
  • completing a range of administrative tasks ensuring compliance with business processes and Service Level Agreements.
  • accurately input and maintain appropriate information systems in support of children and family’s practitioners, ensuring children’s/families/system records are kept up to date, and that the Information Performance, and Engagement Team can accurately report on performance.
  • undertake a range of financial transactions as directed including placing orders for services/equipment, goods receipting and maintaining associated records in accordance with Financial Regulations through the County Council’s Finance and Procurement systems.
  • in support of practitioners produce a range of high-quality documents


The Ideal Candidate

Ideally, we are looking for someone who has:

  • Level II in Business Administration or equivalent experience 
  • GCSE English and Math’s grade C or 4 or equivalent 
  • the ability to accurately input and retrieve data to support performance management
  • experience of using Microsoft Office or equivalent software package
  • experience of working within a team, preferably in an office environment
  • good written and oral communication skills at all levels – this post will involve liaison with a range of professionals and members of the public
  • a flexible approach – demonstrating ability to respond positively to changes in allocation of work at short notice
  • a commitment to equal opportunities and anti-discriminatory practice and to work with a diverse customer base
  • good time management and organisational skills with an ability to work under pressure to meet deadlines and on own initiative

The role is based in our Stafford office and the working hours will be Monday - Thursday 8:30 am - 5:00pm, Fridays 8:30 am - 4:30pm. 

For more information about this role, please get in touch with Charlotte Weatherer, Business Support Manager at

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 


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