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Education Casework Officer

Warwickshire County Council
£30,831 - £33,286 (pro rata)
Closing date
29 Jul 2024

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Local Councils
Job Type
Education - non-schools based
Contract Type
Working Pattern

Job Details

Warwickshire Attendance Service

37 hours per week – Term – Time Only plus 2 weeks 

Salary Grade J (SCP 20 – 23): pro-rata for 41 weeks.

About the Team

An opportunity to join the Warwickshire Attendance Service has become available and if successful you will be joining the team as we continue our journey towards full implementation of ‘Working together to improve school attendance’ across teams and services in Warwickshire.

Reporting to the Team Lead - Attendance Service, you will be working within a friendly established team.  All aspects of the role of Education Casework Officer are undertaken in line with guidance ‘Working together to improve school attendance’ which will become statutory in August 2024.

You will be working collaboratively with multiple agencies, teams and services, facilitating whole school attendance focused support, advice, and guidance to schools and contributing to improved outcomes for children and young people.  Removing barriers to attendance is a key driver in ‘Working together to improve school attendance’.

Where appropriate, you will also contribute to a range of more focussed formalised support, including the use of Attendance Contracts, Notice to Improve, Parenting Orders and education supervision orders.  As a last resort, you may be required to undertake prosecution on behalf of the local authority.

About the Role

Your role will be supporting the delivery of the four core local authority functions from ‘Working Together to Improve School Attendance’ (2024) which includes delivering Targeting Support Meetings, communication and advice, multi-disciplinary support for families and legal intervention. Working as part of a team there will be on-going training, support and supervision provided to you.

Over seeing/managing a defined locality area and acting as a single point of contact, you will work collaboratively with your allocated maintained, academy, independent schools, and a variety of other settings. You will identify children who are persistently or severely absent or at risk of being so and agree appropriate actions to support to remove their barriers to attendance.  This will include working directly with various agencies who offer universal, targeted and specialist support to children, young people, and their families.

You will also be required to provide schools with advice and guidance in relation to whole school attendance strategies, staged approaches to improved attendance, coding, policy, systems, and processes. 

Where there is a lack of parental engagement, you will contribute to parenting contracts, oversee parenting orders and education supervision orders.  This will involve managing a caseload, completing assessments, keeping electronic case records, working to tight deadlines, producing evidence and reports which are of a high quality, up- to- date and accurate.  As a last resort, appropriate cases will require you to use formal processes of escalation and enforcement.

Full induction and training will be provided along with ongoing continuous professional development.

Key Requirements 

  • We are seeking someone who has experience of direct work supporting children and families within a social care setting or team setting for example police, housing, or within a school.
  • You may have experience delivering strategies and interventions to address barriers to attendance or with training and support have transferrable skills to enable you to undertake all aspects of the role of an Education Casework Officer.
  • We would be keen to hear from you if you have experience of working with children and young people who have experience of cost-of-living crisis, anxiety, mental health, SEND.
  • You’ll may experience of working with childhood experience of trauma and attachment but more importantly direct work experience of offering early help at the earliest opportunity.

Although we have three area bases – North (Bedworth), South (Warwick) and East (Rugby), we work in line the WCC agile working and a large part of the role is independent working.  The successful applicant will be delivering support to schools across a designated locality area; therefore you must be prepared and able to travel.

Working for Warwickshire – This is the difference you make 

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.  

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'   

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.  

Click here to view the benefits at Warwickshire County Council. 

Additional Information 

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact:

Nici Scott-Moylan Attendance Service – Team Lead

Email: or

Closing date:Midnight on Monday 29th July 2024
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. 

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more 


As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 


We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel


Company info
01926 41 8125
HR Service Centre
Shire Hall
CV34 4RL

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