Customer Service Coach X 4

Location
City Wide
Salary
£20,661 - £25951 per annum
Posted
03 Aug 2017
Closes
27 Aug 2017
Job Ref
COV000009438
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Are you excited and enthusiastic about Customer Service?

Are you an effective leader and able to promote a culture of putting the customer at the heart of everything we do?

Can you coach and support individuals to drive change and continual improvement?

Then let’s talk ….

Customer Services in Coventry has changed, we’ve brought services together so that customers are able to contact us once for all their needs, we’ve improved our self-service options and we see our customers face to face in a new customer services centre in the city centre. There is still a lot of work to do in order to achieve our vision and that’s where you come in….

You will work as part of the Improvement and Development team to ensure that the Customer Services function delivers the organisational vision for service delivery.

You will have a keen focus on performance and work closely with individuals across all areas of Customer and Business Services, supporting them to achieve and deliver high standards of customer service.

You will actively promote a positive, customer focussed culture, contributing to the improvement of Customer Service through effective personal coaching and training delivery.

You will undertake quality monitoring and work closely with team leaders providing evidence for one to ones and appraisals.

So, if you care about people, want to help them and if you want to join us in shaping Customer Services then this role might be just what you’re looking for.

Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine.

The closing date is midnight on the 27th August, we’ll shortlist from there and if you’re successful we’ll invite you to one of our assessment centres the date of which will be confirmed. If you aren’t sure or have some questions we’d be happy to talk to you, call Rachael Sherwood on 02476 786639 for an informal conversation.

Equalities Statement

Coventry City Council is clear about its responsibilities in embracing diversity and ensuring we recruit people of a high calibre on the basis of their skills, abilities, and experience. As such we welcome applications from a diverse range of candidates.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

Supporting documents
Job Description and Person Specification.pdf