If you have extensive contract mobilisation and management experience and, excel at establishing and maintaining effective multi-disciplinary partnerships, we want to hear from you.
We are launching a new and innovative operating model for the delivery of the West Midlands Ring & Ride services in the region, and we have a brand-new role for a Ring & Ride and Demand Responsive Transport Manager. In this role, you will establish and lead a new team, aiming to grow the service and increase customer satisfaction.
This critical role involves mobilising a new contract and implementing a new operating model, establishing robust processes and procedures and building a cohesive team. Working in collaboration with operational partners, technology providers and internal delivery teams including our customer experience team, you will manage the existing operation and the transition to this new model to bring about crucial changes to our services that provide essential transport for some of the most vulnerable citizens in the region. 
This is a unique opportunity where you will initiate and execute a significant plan focused on improving our current service and driving positive change. To excel in this role, you must be customer-focused, results-oriented, and possess strong leadership skills.
What you will be doing.

• Accountable for the delivery of Ring and Ride and DRT services in the West Midlands Region.
• Implement and mobilise the New Target Operating Model.
• Design, implement and manage strong partnerships with multiple delivery partners. 
• Plan, develop and deliver the West Midlands Ring & Ride Service and other DRT services.
• Ensure robust contracts and internal agreements are in place and effectively managed.
• Give direction and support the Customer Experience Lead to develop, establish, and manage an effective process for engaging, receiving and acting on feedback from passengers.
• Ensure that the safeguarding requirements of the service are fulfilled, recorded, monitored and regularly reviewed.
• Accountable for the £6.5 million annual budget, other revenue streams and any associated capital budgets for the provision of Demand Responsive Transport services in the region
• Develop and maintain strong working relationships with MPs, locally elected members, senior officers, Local Authority Colleagues and other stakeholders.

What’s essential.

• Effective leadership and management skills.
• Experience of contract mobilisation, management and a track record of negotiating and influencing.
• Experience of establishing and maintaining effective multi-disciplinary partnerships to deliver a customer focused service.
• Experience of establishing processes and procedures for the effective management of public transport services.
• Excellent interpersonal skills and ability to communicate at all levels.
• Customer Focused
• Strong collaborator
• Results orientated.

How to apply. On clicking ‘apply for this job’, you will be prompted to register for an account, which you can do using your name and email address. You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note, we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out. You will be asked to provide a supporting statement which should fully outline your suitability for the role, highlighting how your skills and experience match the essential job criteria. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form. For more information on how to apply, please visit the FAQ page on our career site.
Reasonable adjustments.If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team. We are here to assist and accommodate your needs.
Salary and benefits.We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. 
We offer a comprehensive benefits package that includes a Local Government Pension Scheme (one of the most generous pension schemes in the UK), 28 days paid annual leave (plus an option to purchase more!), ethical saving options and healthcare plans, paid volunteering days, free financing for the latest technology, discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site.
Hybrid working and location. We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. 
The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 2 days a week spent in the office. Please note, this is the minimum expectation. 
Creating an inclusive workplace.We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We believe that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria. 
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.
Right to Work in the UKApplicants will need to evidence that they have the legal right to work in the UK, in accordance with UK Home Office requirements, before any employment offer can be confirmed. 
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.

Attached documents
JD - RR and DRT Manager.pdf