Project & Technical Support Officer - SIPS Education Ltd

Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure?
Join SIPS Education as a Project and Technical Support Officer and play a pivotal role in supporting educational IT applications and infrastructure. This hybrid role will have you working both at customer sites and remotely 

Why Join Us?

At SIPS Education, we are committed to being a trusted support partner to our customers. You'll be part of a dedicated team that values innovation, professional growth, and the continuous improvement of our services. If you are passionate about IT and education, and ready to take on a challenging and rewarding role, we want to hear from you.

Key Responsibilities:

• Technical Support: Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
• System Management: Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.  Maintain all technical documentation relating to a customer site.
• Project Assistance: Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.
• Service Support: Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process. 
• Quality Service: Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.

Requirements:

Technical Expertise: Proficient in Microsoft 365 administration and management, including Entra ID and Intune.
An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSi, WDS, MDT, Print Management.
Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable.
Proficient in supporting and managing MDM solutions, Intune and Meraki is favourable. Experienced in dealing with Windows desktop end user support.

Customer Service Skills: Excellent communication skills, with the ability to explain technical issues to non-technical users.

Self-Motivated: Ability to work on your own initiative and manage your workload effectively.

Team Collaboration: Willingness to support all aspects of IT services and assist other colleagues across IT, as required.

Documentation Skills: Ability to create and maintain procedural and technical documentation.  

Special Conditions:

• Out of hours work may be necessary to meet operational needs.
• Regular travel to customer sites as part of the role.
• Hybrid working

How to apply?

Application forms are attached below and should be returned to SIPS Education Ltd, 2nd Floor, Guardian House, Cronehills Linkway, West Bromwich, West Midlands B70 8GS or emailed to hr.recruitment@sips.co.uk 

SIPS Education Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  

This post is exempt from the Rehabilitation of Offenders Act 1974 and is eligible for an enhanced DBS (Disclosure Barring Service) clearance including Barred list check.   

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role. 

SIPS Education Limited is a Disability Confident Committed employer and encourages applications from disabled people. If you inform us that you are disabled and meet the minimum criteria for the job you will be offered an interview 

SIPS Education is an Armed Forces-friendly employer who supports the employment of veterans and members of the Reserve Forces 

Please ensure application forms are signed if sending via email. 

If you have provided an email address, correspondence will be sent via e-mail.  

If you are successful in being short-listed for interview, you will be contacted via email within 28 working days of the closing date. Please ensure you check your junk/spam boxes as well as your inbox incase any correspondence has been delivered there. 

Online Search 

An online search will be undertaken on all shortlisted candidates.  This search does not form part of the shortlisting process and you will have the chance to discuss any issues of concern that may come up during this search during the interview. 

Hours: 37 Hours, Permanent 

Grade: Grade 5, SCP 18-23, £26,692.00 - £31,451.00 p.a.

Location: SIPS Education Ltd, Guardian House, Cronehills Linkway, West Bromwich B70 8SW

Closing Date: 13^th September 2024

Interview Date: TBC