Our Metro team have a brand-new role for a Contract Manager to ensure that our existing contracts are current, fit for purpose and are compliant with the Public Service Contract (PSC) and the Project Alliance Agreement (PAA).
In this integral role, you will be actively involved in projects such as Metro extensions in the Midlands, Birmingham East side, Buy Before You Board, and line renewals and enhancements. You will ensure effective performance management by monitoring and reporting efficiency and driving continuous improvement. Additionally, you will collate and analyse data to inform contract negotiations and benchmark our current model against other local authorities, identifying areas for improvement. To succeed in this role, you must have a keen eye for detail, a methodical approach, and a strong customer focus to ensure that all parties, including Midland Metro Limited and Midlands Metro Alliance, are meeting their obligations and performance metrics under the stated agreements. What you will be doing.

• Ensure performance reports are completed in a timely manner.
• Lead, manage and influence at all levels within WMCA and MML to ensure obligations, processes and deliverables are being met.
• Manage the contract change processes.
• Carry out contract negotiations with the MMA and MML
• Act as the point of contact for contract administration purposes
• Analyse and interpret complex datasets relating to performance.
• Ensure any risks around the contracts are understood and articulated to the senior team.
• Ensure live contracts remain current with best practice and continual improvement.

What’s essential.

• Previous experience of managing contracts, ideally with obligations relating to service delivery, key performance indicators, health and safety, asset maintenance.
• Ability to compile clear and concise technical and non-technical reports for a range of audiences.
• Experience of working effectively as part of a team.
• Demonstrable experience of building relationships with and working effectively with contracted suppliers of services.
• Proficient in Excel, Word and PowerPoint and experience and demonstrable ability to manage data using digital solution.
• A customer-focused approach.
• Methodical approach to auditing processes, procedures and practices.
• Able to capture stakeholder's requirements.

Hiring Manager: Das MootanahRecruitment Partner: Jenna ClewleyPay Scale: SP33 - 37
Hybrid working and location.The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 2 days each week spent in the office. Please note, this is the minimum expectation. 
How to apply. On clicking ‘apply for this job’, you will be prompted to register for an account, which you can do using your name and work email address (please also add your personal email address). You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note, we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out. You will be asked to provide a supporting statement which should fully outline your suitability for the role, highlighting how your skills and experience match the essential job criteria. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form. 
Tell us that you already work for West Midlands Combined Authority. When completing your profile, you will be asked: ‘Already work for WMCA?’. Please answer ‘yes’ to this question. 
Reasonable adjustments.If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team (careers@wmca.org.uk). We are here to assist and accommodate your needs.
Looking for a more flexible way of working.If you are currently working on a part-time basis and wish to be considered for this role, please indicate your preference when you apply. We strive to create a supportive and inclusive environment for all our team members and will assess applications based on individual merit.
Before you apply.Before diving into a new opportunity, we encourage you to have a conversation with your current line manager. Sharing your career aspirations with them is important, as they can provide valuable guidance and support your development journey. They can also assist you throughout the recruitment process and continue to help you grow, even if this opportunity isn't the right fit.
Please note that positions advertised as Fixed Term Contracts may also be offered as an internal secondment. If you are considering an internal secondment, please ensure you have discussed it with your current line manager. This will ensure that they keep your substantive job open for your return.

Attached documents
JD - Contract Manager.pdf