TAMWORTH BOROUGH COUNCIL

ELECTORAL SERVICES

Electoral Services Apprentice

Business Administration Level 3

Age related minimum wage

£12,347 - £22,071 per annum depending on age

Hybrid working contract

37 hours per week

Temporary contract for up to 2 years

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.

Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

As our Electoral Services Apprentice, you will play a crucial role in the heart of local democracy. You will be instrumental in supporting the delivery of elections and maintaining the integrity of the electoral process.

Tamworth Borough Council’s Electoral Services team work in a face paced environment ensuring that people are registered to vote and then undertake the complex organisation involved for all levels of election from national parliamentary, referenda to local borough and county elections. You will be handling enquiries by telephone, face to face and email. You will support the team by resolving a wide range of enquiries ensuring a seamless experience for customers.

As our Electoral Services Apprentice, you will work to achieve the Business Administration Level 3 qualification that is designed to equip apprentices with the skills, knowledge, and behaviours to excel in business service roles. This will take around 18 months to complete and will include on the job training and onsite assessment.

This is a varied role, which will suit an adaptable, creative, and organised individual. You will have some experience of working with others and be a great team player and confident communicator. You will have a minimum GCSE grade 4 in Maths and English with good verbal and written skills.

To apply for this role the following experience is beneficial, however not essential as training will be provided:

• Minimum GCSEs at Grade 4 in Maths and English. Good verbal and written communication skills and good numeracy and data analysis skills. Must be computer literate with the ability to input and extract data accurately from systems. Must be able to work effectively as part of a team, assist the team to achieve its deadlines. Must be able to carry out routine clerical and general administrative tasks and work to prescribed procedures. High degree of accuracy and attention to detail. Must be committed to good customer service, with an empathetic approach to challenging interactions. Methodical and organised approach.

This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, and medical clearance.

If you are enthusiastic, highly motivated and eager to start a career in Electoral Services we would love to hear from you!

Shortlisting will take place from 9 September 2024, with interviews taking place on Friday 27 September 2024.

For an informal discussion about the role please contact Bernie Flanagan (Electoral Services Manager) or Ellie Smith (Electoral Services Officer) on 01827 214155 or email elections@tamworth.gov.uk

For further information and to apply please visit Tamworth BC Jobs.

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.

Closing date: Friday 6 September 2024

Interviews on Friday 27 September 2024

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners, and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services.  We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.