Control Room Operator

Sandwell Council is seeking a dedicated and vigilant Control Room Operator to join our team. In this role, you will be responsible for monitoring and operating various security systems, including CCTV, door-entry control, and intercom communications, to ensure the safety and security of our community. Your duties will involve gathering evidence of breaches of tenancy, anti-social behavior, and criminal activities, as well as providing assistance and communication to residents, the public, and our partners. This position requires a proactive and reactive approach to maintaining a secure environment within Sandwell.

You will be expected to work as part of a team to monitor and operate all systems within the Control Room in an efficient, proactive and reactive manner. Systems to include CCTV and door-entry control and intercom communications. You will gather evidence of breaches of tenancy, anti-social behaviour and acts of a criminal nature. You will communicate with and assist residents, members of the public and all partners as required.

You will be expected to,  

• Monitor and operate all systems within the Control Room, including CCTV, door entry systems and intercoms using the relevant operating procedures, Legislation and Codes of Practice.
• To liaise, exchange intelligence and actively promote partnerships with the Police, Sandwell Environmental Protection Officers, SMBC Officers and other Enforcement Agencies to ensure the appropriate and targeted use of all systems.
• To provide an efficient, appropriate and courteous radio, intercom and telephone answering service and deal efficiently with all enquiries as they are received to a satisfactory conclusion.

Qualifications

Level 2 Certificate for CCTV Operatives

Hours

29.5 hours per week

Shifts

Shift pattern is a 4 on 4 off shift rotating days, afternoons & nights, including bank holidays.

Closing date: 4/9/2024

Interview date: Week commencing 16/9/2024

For an informal discussion or any queries, please contact Jason Flannagan on 0121 569 5069

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

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