Rent Arrears Officer
Based at our head office in North Solihull, you will work as part of a Rent Arrears Team responsible for managing housing accounts in debt.
A Part Time Arrears officer role is also required to work in the Arrears Team and the successful candidate will be expected to make a great deal of personal contact with both ‘inbound and outbound telephone calls as well as sending texts, responding to e mails and sending arrears letters. Again knowledge is required when dealing with customers of the Rent Arrears procedure, Housing Benefit and Welfare Reforms.
Given the wider role out of Universal Credit, candidates would need to have an understanding of some of the requirements and how they impact on our service area.
Closing date Friday 25 August 2017. Successful candidates will be contacted shortly after the Bank Holiday.
Please see the application form and job description below. Please send your application to firstname.lastname@example.org
For an informal discussion about the role please contact Andrew Jones, Neighbourhood Services Manager via the Contact Centre on 0121 717 1515.