Income Collection Assistant - Ref: RT05324

Employer: Walsall Council
Location: Walsall
Salary: £25119 - £28770
Closing date: 8 Sep 2024
Reference: 446

Sector: Local Councils
Job Type: Finance
Contract Type: Full time permanent
Working Pattern: Standard
Hours: Full-Time

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Job Details

Income Collection Assistants - Ref: RT05324

Salary G5 - £25,119 - £28,770 per annum (Pay Award pending)
2 Permanent Full Time posts
1 Fixed Term Full Time post (12-months)

Your role will be to work as part of the Income Team within the Financial Administration & Support Service. You will be responsible for providing an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation.

You will be required to carry out the following duties:

Assist in the recovery of debt to maximise and secure income due to the Council by taking effective and timely recovery action, including issuing reminder letters, telephone collections, referral of debts to collection agents, administering payment terms and instalment arrangements, and accurate and timely monitoring of debt.
Ensure the accurate and timely processing and validation of financial transactions and control documents and undertaking the accurate reconciliation of financial information relating to debtor accounts.
Assist in providing a cost effective best in class customer focussed service, working with customers to ensure that their needs are met and providing advice and information relating to debt collection.

This is a customer facing role which requires personal resilience. You will be expected to communicate verbally and deal effectively with enquiries from all sources, understanding the importance of confidentiality and taking appropriate action to resolve queries where necessary and preparing correspondence as appropriate.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.

To be successful you will have substantial experience of debt recovery processes and working in a financial administration environment, together with possession of a qualification in business and finance at NVQ level 3 or equivalent job experience.

Please see the Job Description and Employee Specification for full details of the main activities and the abilities required to perform those activities.

Closing date: 8 September 2024
Interview date: Provisionally week commencing 16 September 2024

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. See our Information for Applicants leaflet for further information.

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Walsall Council

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

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