Apprentice Library Support Assistants
Apprentice Library Support Assistants (4 posts)
Immediate Apprenticeship in Customer Services – Level 2
Erdington Library - 31 hours May include Saturday working
Balsall Health/Sparkhill Library - 28 hours Saturday working required
Ward End Library - 18.25 hours May include Saturday working
Acocks Green Library - 18.25 hours Saturday working required
Birmingham City Council Community Libraries provide an increasing range of different services, and are an essential ingredient of daily life within our richly diverse local communities and neighbourhoods. The Community Library Service is being transformed with a focus on customer needs and the development of new services alongside book lending, information services, access to IT and community activities. We are seeking to recruit 4 Apprentice Library Support Assistants to join our friendly teams based in our vibrant community libraries. Vacancies exist for people who can work flexibly and who want to make a positive contribution to this exciting period of change.
You will provide an effective and efficient service support to ensure the Library offers consistent, high-quality, customer-oriented services to its customers. You will be involved in dealing with enquiries face to- face, and on the telephone, enrolling new borrowers, assisting customers access IT services, issuing and discharging books on computerized and manuals systems. Additionally you will undertake general administrative/library duties including, ordering stationery, filing, dealing with monies, taking fines, reservation fees, and minor books repairs.
You will be numerate and literate with good IT skills and are able to work accurately with attention to detail. You will be personable, enthusiastic and have a positive approach to customer service.
You will undertake the Customer Services Immediate Apprenticeship Level 2 and with no upper age limit for becoming an apprentice, we welcome applications from all members of the community.
As well as an attractive apprentice salary (exceeding the National Apprenticeship Wage), you will receive 29 days holiday, and the opportunity to join the Local Government Pension Scheme. You will also enjoy an excellent package of benefits and discounts with some of the UK’s top retailers. We will give you all the support you need to develop your skill set and achieve your own ambitions.
Please complete all sections of the Birmingham City Council application form. You must fully address the 5 questions which are highlighted on Section 12.
Please return all completed Application Forms to
For further information please contact Darren Canning Darren.firstname.lastname@example.org
Closing date: 29 August 2017
“Right to work in the UK documentation will be fully checked for all applicants. All non UK and non EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.”