Customer Services Advisor

An exciting opportunity has arisen within Revenues and Benefits for a Customer Contact Advisor who will be required to deal with inbound customer queries through multiple communication channels. The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with telephone, written, electronic and face to face communication.  

The role of Customer Contact Advisor is to ensure a high level of customer care is always delivered, making sure customers are dealt with efficiently, effectively, and compassionately at the first point of contact.

Legislative, and systems training will be provided, however. Revenues and Benefits knowledge would be an advantage but not essential at this stage.

This post is operating as an office environment. Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 Hours per week.   

Education Requirements

• Minimum of 4 Grade C GCSE’s or equivalents, to include English Language and Maths.
• Have a comprehensive knowledge of Microsoft office and evidence will be required at Test stage. Failure to provide this may result in your application being withdrawn at that point

A Basic DBS is required for the role

Additional details of this role can be found on the Job Description attached.

Upon Employment a period of approximately 6 weeks training will commence

Closing date for applications will be 5pm on Friday 11^th September 2024

Shortlisted candidates must be available for test commencing 16^th September 2024

And be available for Interviews which will take place commencing 23rd September 2024

Unfortunately, no alternative dates can be offered.

Once the successful candidate has been approved via clearances and references, and a DBS check has been completed a start date will be confirmed. We are currently looking at a start date of Monday 2^nd December 2024.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk

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