• Answering the telephone in a polite and professional manner.
• Screening or redirecting calls, answering queries or taking and relaying messages
• Managing the school’s enquiry and admissions email account.
• Replying to messages where possible or redirecting
• Dealing with queries from the public, parents and staff politely and efficiently
• To be the first point of contact for all visitors to the school.
• Greeting all visitors, ensuring safeguarding measures and the school visitors’ policy is adhered to.
• Providing access to visitors through the electronic gates Undertake general administrative tasks
• Prepare documents and letters as requested
• Data collection for students
• Receive, sort and redistribute incoming mail and deliveries
• Responsibility for incoming and outgoing mail; ensuring postage is completed within a timely and prompt manner
• Liaise with site staff to arrange collection of large deliveries
• Make the referrals to the School Nurse team
• Ensure the reception area is kept tidy and presentable at all times
• Compile the school’s termly newsletter
• Organise the school’s locker keys system
• Assist with emergency fire and safeguarding evacuation procedures as required
• Work as part of the larger support team
• Manage the school’s first aid response, dealing with first aid emergencies as appropriate, ensure first aid kits are fully equipped and in date.
• Manage and review student Individual Healthcare Plans (IHPs)
• Participate fully in the school’s performance management process
• Continually develop professionally as required for this role
• Play a full part in the life of the Academy community, to support its vision and ethos and to encourage and ensure staff and students follow this example
• Undertake any other tasks required from time to time that are appropriate to the grade
• 10 Plus days are as directed by the line manager.  

This job description is current at the date shown but, in consultation with the employee, may be changed by the Headteacher to reflect or anticipate changes in the job commensurate with the grade and job title.