Benefits Officer – Quality Assurance

£30,296 - £33,945

We are looking for an enthusiastic, diligent and experienced Benefits Officer to join our Benefits Team, to undertake the administration of Housing Benefit, Council Tax Reduction claims and Discretionary Housing Payment applications.

The role is hybrid working with a 60/40 weekly split, minimum of 40% office based.  Therefore, we are looking for someone who is a good team player but also confident working on their own.

We are a small team that work closely together but also alongside the Housing, Homelessness and Council tax teams to make sure we are providing the best support to members of our community who come to us for help in meeting their rent and council tax costs.

Duties and Responsibilities will include:

• To ensure that all decisions are made in accordance with legislation, local policies, procedures and DWP targets.
• To undertake risk-based quality checks to identify training and performance issues.  Writing and delivering training where necessary.
• To maintain knowledge of and keep up to date with government policies relating to Benefits legislation including Universal Credit eligibility criteria and working practices of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments.
• To maintain knowledge of functions, procedures and systems relating to the assessment of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments.
• To produce weekly performance management reports bringing to the attention of the Benefits Team Leader issues of concern regarding accuracy or processing delay. 
• To work with the Benefits Team Leader on the development and timely recording of robust key-performance data to identify blockages to service delivery at an early stage.

  Alongside your experience of processing Housing Benefit and Council Tax Reduction Claims, and your understanding of the legislation used for decision making regarding Housing Benefit, Council Tax Reduction and Discretionary Financial Support Schemes, you will also have experience of working with Civica Open Revenues and Workflow systems, but this is not essential as training can be provided.

   

   Benefits

  • 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
  • Generous Local Government Pension Scheme
  • Hybrid working up to 60% 
  • Flexi time scheme
  • Annual leave purchase scheme
  • Subsidised parking
  • Structured Induction Program
  • Learning and Development opportunities including Future Leaders programmes
  • Payment of a professional subscription for approved professionals
  • Family Friendly Policies
  • Independent Support for your health & wellbeing
  • Generous compassionate leave
  • Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more

   

  For an informal discussion about this role, please call Zoe Chapman, our Benefits Team Leader on 01788 533486.

   

  You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line.  If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.

   

  Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

   

  Closing Date: 22nd September 2024

  Interview Date: 3^rd October 2024