Housing Solution and Support Caseworker
- Employer
- Birmingham City Council
- Location
- BIRMINGHAM
- Closing date
- 14 Sep 2024
- Reference
- 2471
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- Sector
- Local Councils
- Job Type
- Housing
- Contract Type
- Permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Permanent
Grade 3 - £25,119 - £31,364 Consultation grade - subject to formal evaluation under the Pay Equity Review
We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.
Working 36.5 hours per week
Location Hybrid / New Aston House
Homelessness is a great place to work where you can actually make a positive difference to people lives by early support and guidance to prevent it. The successful candidates will be required to be flexible in their working and good communicators in all formats. This is a challenging role in a highly pressured environment at a time of significant change. Travelling to New Aston House, Homelessness Hubs and city centre offices will also be required.
This role's key function is the day to day operation of the Housing Solution & Support Case Worker Service. This role is key in the interview and assessment of those customers that approach the City Council who are homeless or at risk of homelessness. You will have great interpersonal skills and the ability to communicate with people who can be very stressed and anxious and remain calm to understand their issues, and provide them with the necessary advice within a legal framework. You will also have to record that interaction accurately and in detail on a IT system which records all your interventions on the customer's behalf to prevent their homelessness.
You will be expected to deliver expert housing advice and solutions; conduct thorough assessments and investigations; make referrals to other LAs and support agencies; deliver high quality case management; and make informed homeless decisions within statutory targets.
We are looking for people who:-
Have great communication skills, verbal and written
Are accurate with an attention to detail
Confident in their use of systems and databases
Knowledge of working within social housing and homelessness, would be helpful but training is given for those with experience in another social or person facing field.
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered.
PREVIOUS APPLICANTS NEED NOT APPLY
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Closing date 13th September 2024 at 23.59
Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information
For any informal enquires please contact: Hawo Jamac - Hawo.Jamac@birmingham.gov.uk
Ref: BCC2471
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
Company
Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.
We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.
Information for applicants with a disability
We are a proud Disability Confident Employer. We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).
If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.
The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
- A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
- An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
- A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
- A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
- A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.
We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.
In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.
Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.
For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies
- Website
- http://birmingham.gov.uk/
- Telephone
- 0121 675 7070
- Location
-
Birmingham City Council
Birmingham
West Midlands
B2 2XU
GB
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