Relief Community Support Officer (Central Communications)
24 hours per week - variable shifts, annualised hours
We are looking for someone who enjoys interesting, challenging and rewarding work to join our Community Support control centre team. The work is immensely varied and includes responding to emergencies from vulnerable people via the Council’s Borough Care alarm system, operating and monitoring CCTV cameras, and dealing with council housing repairs out of office hours. If you have a cool head, the ability to act promptly and decisively in a variety of situations, can express yourself clearly both verbally and in writing and have basic PC skills, we want you to join our team.
You will normally work shifts comprising of 12 hour day shifts (8am to 8pm) and 12 hour night shifts (8pm to 8am). The posts will be to cover designated shifts and staff absences i.e. holidays, training and sickness etc. and will include weekend working. Flexibility and the ability to work at short notice is an important element of the post.
Experience of working with people in a “caring” and/or a “call centre” type environment will be an advantage, but essentially we want a person with the right attitude, ability, enthusiasm and commitment who will help us maintain our high quality services. Full training in all aspects of the post will be provided to the successful candidate. A full driving licence and Disclosure & Barring Service clearance is essential, as visiting Borough Care clients in their own homes whilst sometimes responding to emergencies, will be an important part of your duties.
This post is exempted under the Rehabilitation of Offenders Act 1974 and, as such, appointment will be conditional upon receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service, before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. An Enhanced Disclosure will be required.
If you are interested and require more information please contact Gary Thomas-McGenity Community Support Manager on 01827 719303.
Application forms can be obtained by telephoning (01827) 715341 (24 hour answer service) or by visiting the Council’s website: www.northwarks.gov.uk